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Ambulance Headquarters, Bernicia House

Type NHS Healthcare Organisation Region North East Last inspected 1 Feb 2023

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location under the inspection framework, last inspected 1 February 2023. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Location
Date: 1 February 2023
Rating extracted from this report: Requires Improvement
Actions indexed: 3 must-do

Read this inspection PDF

AI-extracted 3 Jun 2026

Earlier inspection findings

pre-2024 framework · 3 must-do

Must-do actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 3
Must do
Safe
Ensure patients are protected from abuse and improper treatment.
Regulation: Regulation 13 HSCA (RA) Regulations 2014 Safeguarding service users from abuse and improper treatment Service users must be protected from abuse and improper treatment
⚠ The service did not have systems and processes in place that operated effectively to prevent abuse of service users. This was in breach of Regulation 13(1)&(2) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 2 of 3
Must do
Well-led
Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
Regulation: Regulation 17 HSCA (RA) Regulations 2014 Good governance Systems or processes must be established and operated effectively to ensure compliance with the requirements of the fundamental standards as se
⚠ Systems and processes were not established and operated effectively to assess, monitor and improve the quality and safety of the services provided in the carrying on of regulated activities, in line with national guidance and frameworks. This was in breach of Regulation 17(1) of the Health and Social Care Act …
Must-do action 3 of 3
Must do
Safe
Ensure sufficient numbers of suitably qualified, competent, skilled and experienced persons are deployed to meet the fundamental standards of care and treatment.
Regulation: Regulation 18 CQC (Registration) Regulations 2009 Notification of other incidents Requirements in relation to staffing.
⚠ There were not sufficient numbers of suitably, qualitied, competent, skilled and experienced persons deployed. This was in breach of Regulation 18(1), of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.