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London Ambulance Service Headquarters

Type NHS Healthcare Organisation Region London Last inspected 3 Jan 2020

Location rating: Good  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location under the inspection framework, last inspected 3 January 2020. Ratings extracted from individual reports are shown separately below.

Safe
Good
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Good

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Location
Date: 4 March 2022
Rating extracted from this report: Inspected but not rated
Actions indexed: 4 should-do

Read this inspection PDF

AI-extracted 2 Jun 2026

Earlier inspection findings

pre-2024 framework · 4 should-do

Should-do actions (4)

Recommended improvements to enhance service quality.

Should-do action 1 of 4
Should do
Effective
Continue to review call performance data to ensure national targets are being consistently achieved.
Should-do action 2 of 4
Should do
Effective
Continue to proactively monitor call demand to ensure staffing levels are appropriate.
Should-do action 3 of 4
Should do
Effective
Liaise with the clinical commissioning group to discuss ways to improve the Directory of Services.
Should-do action 4 of 4
Should do
Well-led
Take steps to improve methods of communication with staff to ensure disseminated information has been reviewed and understood.