Source · CQC inspection

Manor Hospital

Provider Walsall Healthcare NHS Trust Type NHS Healthcare Organisation Region West Midlands Last inspected 12 Jan 2026

Overall rating: Requires Improvement  View full CQC report

Domain ratings

Five CQC key questions
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Current CQC assessment

Single Assessment Framework

From 2024 CQC rates services through ongoing assessments rather than comprehensive inspections.

Requires Improvement Assessed 12 January 2026
The service is not performing as well as it should and we have told the service how it must improve.
Date of assessment: 8 to 9 January 2025. Manor Hospital provides a range of NHS hospital services. This assessment looked at Medical care (Including older people’s care) with a focus on older people and following up on previous requirements.We found improvements had been made following our previous inspections and this resulted in the Safe domain being rated as good having previously being rated as Inadequate.The rating from Medical care (Including older people’s care) has been combined with ratings of the other services from the last inspections. See our previous reports …

Ratings by service

Critical care
Requires Improvement
Jan 2025
Medical care (Including older people's care)
Requires Improvement
Nov 2024
Urgent and emergency services
Requires Improvement
Mar 2024

Regulatory breaches & enforcement

Current-framework "must do" equivalent

Breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, stated verbatim in the CQC assessment.

Warning notice Overall
We carried out this assessment to follow up on requirements and a warning notice made during a previous inspection in Autumn 2022 as well as to respond to concerns.
· 12 Jan 2026 · CQC source
Warning notice Overall
Following this inspection the rating for safe improved to requires improvement and we found the warning notice had been met.
· 12 Jan 2026 · CQC source

Breaches identified (2)

Breach Overall
A number of nursing staff were carrying out additional bank shifts in other areas of the trust triggering European Union working time directive breach notifications.
· 25 Jun 2025
Breach Safe
We found 3 breaches of Regulation 12, Safe Care and Treatment and 2 breaches of Regulation 17, Good Governance.
Regulation: Regulation 12 (Safe care and treatment) · 25 Jun 2025

Earlier inspection findings

pre-2024 framework · 1 must-do 2 should-do

Must-do actions (1)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 1
Must do
Safe
The trust must ensure medicines are prescribed, administered and stored safely
Regulation: Regulation 12 (Safe care and treatment)
⚠ Whilst the service had made some improvement in the safe management of medicines, further improvement was required. Staff did not always follow systems and processes to prescribe and administer medicines safely. Staff did not always complete medicines records accurately and keep them up to date. Staff did not always follow …

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2
Should do
Safe
The trust should ensure that medicine prescribers clearly identify themselves and either print their name next to their signature or print their General Medical Council number.
Regulation: Regulation 12 (Safe care and treatment)
Should-do action 2 of 2
Should do
Safe
The trust should consider a review of the use of the 1 stop medicine electronic storage and dispensing system on AMU.
Regulation: Regulation 12 (Safe care and treatment)

Location details

CQC ID: RBK02
Local authority: Walsall
Region: West Midlands

Inspection report

Type: Location
Date: 15 September 2023
Rating: Requires Improvement
Actions: 1 must-do 2 should-do
AI-extracted 3 Jun 2026