Source · CQC inspection
Perth Green House
Provider South Tyneside MBC
Type Social Care Org
Region North East
Last inspected 28 Jan 2016
Overall rating: Inadequate View full CQC report
Domain ratings
Safe
Inadequate
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate
Earlier inspection findings
Must-do actions (6)
Must-do action 1 of 6
Must do
Caring
The provider must ensure service users are always treated with dignity and respect, and that the privacy of service users' information is always maintained, in accordance with Regulation 10 (1); 10(2)(a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 2 of 6
Must do
Safe
The provider must ensure systems and processes are established and operated effectively to investigate allegations and prevent abuse of service users, in accordance with Regulation 13(2); 13(3) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 3 of 6
Must do
Responsive
The provider must ensure an effective system is operated for the recording, handling and responding to complaints, in accordance with Regulation 16(2) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 4 of 6
Must do
Effective
The provider must ensure staff receive appropriate support, training, professional development, supervision and appraisal as is necessary to enable them to carry out their duties, and implement a systematic approach to determine the number of staff needed to meet people's needs, in accordance with Regulation 18(1); 18(2)(a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 5 of 6
Must do
Safe
The provider must ensure care and treatment is provided in a safe way, including accurate medicine administration, sufficient medicine availability, assessed staff competency, and effective assessment and mitigation of risks to the health and safety of service users, in accordance with Regulation 12 (1); 12(2)(a); 12(2)(b); 12(2)(f); 12(2)(g); 12(20(i) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 6 of 6
Must do
Well-led
The provider must ensure systems and processes are established and operated effectively for good governance, including assessing, monitoring, and improving the quality and safety of the service, mitigating risks, keeping accurate and complete records, and acting upon feedback from relevant persons to improve the service, in accordance with Regulation 17(1);17(2)(a); 17(2)(b); 17(2)(c); 17(2)(e) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.