Source · CQC inspection
Lauren Court Residential Care Home
Provider HC-One Limited
Type Social Care Org
Region North West
Last inspected 28 Mar 2023
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (1)
Must-do action 1 of 1
Must do
Well-led
Systems and standards of record keeping had not been effective to sufficiently monitor and mitigate risks to the health, safety and welfare of people using the service. This placed people at risk of harm. This was a continued breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Should-do actions (3)
Should-do action 1 of 3
Should do
Safe
We recommend the provider review the processes of oversight and record keeping used within the service to ensure it is sufficiently robust and fit for purpose, and that medicines are safely managed.
Should-do action 2 of 3
Should do
Effective
We recommend the service review the environment and make adaptions to the premises, in line with people's needs and best practice guidance.
Should-do action 3 of 3
Should do
Responsive
We recommend the provider reviews how to engage and support people who choose to remain in their bedroom.