Patient Satisfaction in Clinical Audits
Infected Blood Inquiry · Infected Blood Inquiry Final Report · Issued 20 May 2024 · Addressed to: UK Government
Government responseUK Government: Accepted in part (May 2025)
DeliveryNo statement from UK Government found
Recommendation, verbatim from the inquiry
●Inquiry recommendation
A clinical audit should as a matter of routine include measures of patient satisfaction or concern, and these should be reported to the board of the body concerned. Success in this will be measured by comparing the measure of satisfaction from one year to the next, such that the reports to the board concerned demonstrate a trend of improvement by comparing this year’s outcomes with the similar outcomes from at least the two previous years.
Infected Blood Inquiry, Infected Blood Inquiry Final Report · 20 May 2024 Source PDF →
Published evidence summary
AI-generated evidence summary
The UK Government accepted the recommendation in principle in May 2025, stating that NHS England was reviewing clinical audits to clarify gaps in patient involvement and satisfaction reporting (Cabinet Office response, May 2025). It noted in May 2025 that this work involves interdependencies with wider patient voice strategies and policy developments that require careful consideration (Cabinet Office response, May 2025). The record holds no update since the UK Government's response of May 2025 (Cabinet Office response, May 2025).
Sources
AI-generated summary of the record on this page, checked by a second model and automatic checks, 26 Sep 2026.
About this summary
Government response
●UK Government · Accepted in part · 14 May 2025
The Health Secretary, the Rt Hon Wes Streeting MP, in setting out his mission for saving the NHS earlier this year, stated his aim to return to the “highest patient satisfaction in history”. Giving patients a voice, and then listening to it, will be crucial to the success of this mission. In regard to clinical audits, the principles underpinning these recommendations are well represented within new workstreams commissioned by the UK Government and NHS England. NHS England is undertaking work to understand what already exists across clinical audits and wider, particularly those related to blood, to clarify where there might be gaps in patient involvement and satisfaction/concern reporting and what more can be done to support these recommendations. There may be other measures, alongside what already exists, like Friends and Family Test to better understand patient experience. There are interdependencies with multiple other programmes and strategies to capture patient voice being taken forward by NHS England such as the HaemTrack app and in light of 10YHP policy developments, which will require careful thought and consideration.
Extract from: Full Government Response to the Infected Blood Inquiry's May 2024 Report
Delivery
No statement on delivery from UK Government has been found in the sources searched. This is separate from the response above.
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The recommendation and the government responses are verbatim from primary documents. Delivery statements and other bodies' findings are shown in their own words, each with its source. The summary is written by this site and labelled as such. The Index does not paraphrase sources or characterise intent; it records what has been published.