F244

Common information practices shared data and electronic records

Mid Staffs Inquiry · Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry · Issued 6 February 2013 · Addressed to: NHS

Government responseDepartment of Health and Social Care: Accepted (Nov 2013)

DeliveryDHSC and NHS England say in progress (Feb 2026)Department of Health and Social Care says in progress (Feb 2015)

Recommendation, verbatim from the inquiry

●Inquiry recommendation

There is a need for all to accept common information practices, and to feed performance information into shared databases for monitoring purposes. The following principles should be applied in considering the introduction of electronic patient information systems: Patients need to be granted user friendly, real time and retrospective access to read their records, and a facility to enter comments. They should be enabled to have a copy of records in a form useable by them, if they wish to have one. If possible, the summary care record should be made accessible in this way. Systems should be designed to include prompts and defaults where these will contribute to safe and effective care, and to accurate recording of information on first entry. Systems should include a facility to alert supervisors where actions which might be expected have not occurred, or where likely inaccuracies have been entered. Systems should, where practicable and proportionate, be capable of collecting performance management and audit information automatically, appropriately anonymised direct from entries, to avoid unnecessary duplication of input. Systems must be designed by healthcare professionals in partnership with patient groups to secure maximum professional and patient engagement in ensuring accuracy, utility and relevance, both to the needs of the individual patients and collective professional, managerial and regulatory requirements. Systems must be capable of reflecting changing needs and local requirements over and above nationally required minimum standards.

Mid Staffs Inquiry, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry · 6 Feb 2013 Source PDF →

Published evidence summary

AI-generated evidence summary

In February 2026, the Department of Health and Social Care and NHS England reported that the NHS App launched in January 2019, that changes to the GP Contract gave patients the right to access their GP records online on request from April 2020, and that a Federated Data Platform had been developed to bring operational data together (DHSC and NHS England, Feb 2026). Previously, in May 2024, the Thirlwall Inquiry legal team noted the recommendation, summarising earlier government updates regarding data standards, electronic patient records, and the Summary Care Record (The Thirlwall Inquiry legal team, May 2024).

AI-generated summary of the record on this page, checked by a second model and automatic checks, 26 Sep 2026.

About this summary
This recommendation applies across many organisations. The record above reflects central policy activity; adoption in individual organisations may vary.

Report-level response context

Government responded via "Hard Truths: The Journey to Putting Patients First" (2014), a single document covering all 290 recommendations with a blanket acceptance. Individual recommendation responses were not broken out.

Government response

●Department of Health and Social Care · Accepted · 19 Nov 2013

Speaker not recorded. Source: Department of Health, Hard Truths: the Journey to Putting Patients First, volume 2 (Cm 8777-II), November 2013

Accepted.
There is both a need for common information practices that support the extraction of data to central systems to support improvements in data quality and service provision, and a need for electronic patient systems.
The Health and Social Care Act 2012 gives the Secretary of State for Health and NHS England powers to publish, or adopt, data standards that specify how data should be processed. To support this work the Health and Social Care Information Centre also publishes performance information and statistics, using transparent calculations, so that they can be used across the health and care system. The Health and Social Care Information Centre’s Indicator Portal which will extend this service.
Access to the summary care record is being rolled out across England and we will assess options for making them more accessible electronically.
We also agree that patients should have access to their own records. By spring 2015 every patient will be able to see their records, test results, book appointments and order repeat prescriptions online. See Everyone Counts: Planning for Patients 2013–14 (NHS England, December 2012). Patients will also be able to communicate with their practice electronically as outlined in The Power of Information (Department of Health, May 2012).
While we expect practices to make patients’ records available online as fully possible, some practices will only be able to make records available from a specific date due to the way the records were stored originally.
The Department of Health is committed to connecting existing systems rather than expecting every organisation to use the same technology, see Liberating the NHS: An Information Revolution (Department of Health, July 2010) and The Power of Information (Department of Health, May 2012). As such, GP practices will set specific requirements for electronic patient records locally, based on national standards to ensure that information can be shared across the system. As such it is for local organisations to consider the substance of the points raised in this recommendation in that light.
Some national standards have already been set, including the use of the NHS number, and further standards will be included in NHS England’s Technology Strategy, which is due to be published in early 2014.
As part of NHS England’s publication Safer Hospitals, Safer Wards: Achieving an Integrated Digital Care Record (July 2013) it announced a £260 milliontechnology fund that can be used by NHS Foundation Trusts and NHS Trusts to progress their activities to replace paper based systems for patient notes with integrated digital care records. NHS organisations can also apply for funding to support them improve efficiency, quality and safety by introducing ePrescribing systems.

Response document: Hard Truths: The Journey to Putting Patients First. Volume Two of the Government Response to the Mid Staffordshire NHS Foundation Trust Public Inquiry: Response to the Inquiry's Recommendations

Site note: This is volume two of "Hard Truths: The Journey to Putting Patients First" (Cm 8777-II), the government's response to the Inquiry's 290 recommendations, published by the Department of Health on GOV.UK on 19 November 2013 and dated to that day here. The PDF the row links to is the accessible edition, whose title page reads "January 2014". The Department of Health has been the Department of Health and Social Care since January 2018. The volume says it includes accounts from each of the national organisations the recommendations name, but it does not mark which passage each organisation wrote, so every row is filed under the Department that published it.

Delivery

●DHSC and NHS England say in progress · 27 Feb 2026

The NHS App was launched in January 2019. It was designed as a standard, branded, trustworthy, online tool for people to use to find health information and access NHS services. It works seamlessly with other services at national and local levels and, where appropriate, is integrated into patient pathways.

As a result of changes in the GP Contract, since April 2020 patients now have the right to access their GP health records on request online.

The Federated Data Platform has been developed to bring operational data together to help staff access the information they need to carry out their work effectively. This could be bed data, the size of waiting lists and the availability of medical supplies. It will make it easier for health and care organisations to work together, compare data and analyse it at different geographic, demographic and organisational levels.

From: The Thirlwall Inquiry: Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version dated April 2025)

Site note: DHSC and NHS England's own account of progress, supplied to the Thirlwall Inquiry in September 2024 and printed in the Inquiry legal team's Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version dated April 2025, published 27 February 2026). It is not a finding of the Inquiry. Their reviewed extent of implementation reads “Implemented - Ongoing”. Table row: section 18.2 No. 244, PDF page 553-555.

●Department of Health and Social Care says in progress · 11 Feb 2015

Access to the Summary Care Record is progressing well with just over 40 million records available and NHS England is leading work to ensure a third of Accident and Emergency Services, 111 Services and Ambulance Services will have access to Summary Care Records by 2015. NHS England’s business plan for 2014/15 - 2016/2017 also outlines a key deliverable that online access to GP records would be available in 95% of GP practices from March 2015.

The timescales for an NHS England Technology Strategy have been impacted by the development of a National Information Board Framework which covers the whole of the health and care system and all of the arms-length bodies. The criticality of NHS number and delivery via a standards-based approach to enable interoperability and exchange of data is pivotal in the National Information Board Framework, which was published in November. NHS England will then publish its Technology and Data Strategy for which the use of NHS Number and a standards-based approach will again be vital.

The intention is to put citizens in control of the decisions about their own healthcare and how they access services, be it online access to their medical record; online booking of services e.g. appointments and repeat prescriptions and access to trusted NHS “apps” and social networks.

From: Culture Change in the NHS supporting Annex (annex to Culture change in the NHS: applying the lessons of the Francis Inquiries)

Site note: This is the supporting annex published on 11 February 2015 with "Culture change in the NHS: applying the lessons of the Francis Inquiries" (Cm 9009), attached to the GOV.UK page as "Culture change in the NHS supporting annex". The annex has no title page; that title is GOV.UK's and the PDF's own. Its table has four columns (No., Recommendation, Hard Truths Government response, Progress update), and the row carries the Progress update cell. No column says which organisation wrote an update, so the row is filed under the Department of Health (now the Department of Health and Social Care), which published it.

Site note: The Inquiry addressed this recommendation to the NHS, not to the Department of Health. The annex gives this update in the Department's publication and does not say who wrote it, so the row is the Department's report of the progress made on it.

What other bodies have found

In their own words. These do not change the delivery statement above.

●Thirlwall Inquiry legal team · 15 May 2024

This recommendation was accepted by the Government.

In the January 2014 Hard Truths report, the Government said that Health and Social Care Act 2012 gave the Secretary of State for Health and NHS England powers to publish, or adopt, data standards, that specified how data should be processed, with the Health and Social Care Information also publishing performance information and statistics to be used across the health and care system. The Government referred to access to the summary care record being rolled out across England, with the Department of Health to review options for making them more accessible electronically.

The Government stated that, by spring 2015, all patients would be able to see their records, test results, book appointments and order repeat prescriptions online.

GP practices were to set specific requirements for electronic patient records locally, based on national standards to ensure that information can be shared across the system.

In the February 2015 Culture Change report, the Government said that access to the summary Care Record was progressing well, with just over 40 million records available. The Government also said that the timescales for an NHS England Technology Strategy had also been impacted by the development of National Information Board Framework.

From: The Thirlwall Inquiry: Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version of 15 May 2024)

Site note: The Thirlwall Inquiry legal team's own notes on implementation, from its Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version of 15 May 2024). The review does not colour its Extent of Implementation cell for this recommendation green; it leaves the cell uncoloured where a recommendation was rejected, where evidence of implementation was insufficient, or where steps had been taken but implementation was not yet complete. Table row: section 16.2 No. 244, PDF page 510-512.

How this page is built

The recommendation and the government responses are verbatim from primary documents. Delivery statements and other bodies' findings are shown in their own words, each with its source. The summary is written by this site and labelled as such. The Index does not paraphrase sources or characterise intent; it records what has been published.