Coroner's concerns
Coroner’s Concerns (source excerpt)
1) Primary care professionals such as GP’s, health visitors and midwives spend the most one-to-one time with families. They will be aware which patients and/or carers need assistance from interpreters for medical appointments.
View full coroner's concerns
1) Primary care professionals such as GP’s, health visitors and midwives spend the most one-to-one time with families. They will be aware which patients and/or carers need assistance from interpreters for medical appointments. In primary care, professionals often give safety netting advice regarding the circumstances in which a person may need to call paramedics. For safety netting advice to be effective, patients and carers also need to know that a 999 call should be made by someone who is with the patient and that interpreters are available to help the ambulance service triage the call.
2) Using informal interpreters such as family and friends for primary care appointments can be a pragmatic solution when professional interpreters are not available. However, the practice carries a significant degree of risk as the informal interpreter may not convey information reliably. This can be mitigated in part if the healthcare professional is with the patient and able to form their own view of the patient’s status based on the observations that can be made.
3) The use of informal interpreters in primary care settings can lead to patients and carers wrongly assuming that emergency assistance can only be accessed by someone who is able to speak English on their behalf. Where an informal interpreter is not with the patient, there is a substantial risk that they will not be able to give sufficiently accurate and/or up to date information to enable the Ambulance Service to reliably triage a call.
Report sections
Investigation and inquest
On 7 October 2025, Senior Coroner Hassell commenced an investigation into the death of Aylina Akhmadova aged 17 days. The investigation concluded at the end of the inquest on 27 May 2026.
The conclusion of the inquest was that the medical cause of death was 1a Sudden unexplained death in infancy (SUDEP).
I returned the following narrative conclusion: Aylina Akhmadova was born on 16 September 2025. Her parents require assistance from interpreters for medical appointments. Aylina was seen by midwives and health visitors following her birth who had no significant concerns regarding her health. On the night of 2 – 3 October, Ayline stopped feeding and kept crying. Her mother noted that she was less responsive and asked a friend to call the ambulance service on her behalf. A call was made at 8.47 am and classed as a 3rd party call as the friend was not with Aylina. The call handler requested contact details for Aylina’s mother but was instead given details for her father who was at work. From the information that he provided the call was classed as a category 3 call which broadly requires a response within 2 hours. Aylina’s father was wrongly told that a 111 call should be made or Aylina should be taken to an urgent treatment centre. No contact details were given for Aylina’s mother at that time. Around 9.15 am, a paramedic made a number of attempts to follow up the call and obtain more information from Aylina’s mother who was by that time travelling to hospital by taxi. Contact was made with Aylina’s mother at 9.17 am but the paramedic was unable to obtain more information due to problems with lines being engaged, calls being dropped and the need to bring interpreters into the call. The taxi driver independently called the ambulance service at 9.28. He was advised to stop the taxi and await paramedics at a fixed location. Paramedics were dispatched and arrived at the location at 9.37 am but the taxi had continued travelling to the hospital. When Aylina arrived at hospital at 9.40 am she was in cardiac arrest. Attempts were made to resuscitate Aylina but her death was confirmed at 10.13 am. The precise cause of Aylina’s death could not be determined at post-mortem. On the evidence available, it is not possible to say that Aylina would have survived if her mother had been spoken to earlier. However, the difficulties in contacting her mother meant that opportunities were missed to obtain information that may have led the Ambulance Service to give the call higher priority.
Circumstances of the death
The circumstances of Aylina’s death are set out in the above narrative conclusion. The evidence established that Aylina’s parents did not know that the Ambulance Service is able to access telephone interpreter services for 999 calls. Similarly, the evidence established that Aylina’s parents did not know that the Ambulance Service operates a triage system to determine the appropriate response to a 999 call and that a call should be made by someone who is with the patient.
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