Greater Manchester Police (GMP) is undertaking a full review and redevelopment of its mental health training provision for frontline officers, anticipated to take nine months. During this period, refresher materials and updated guidance will be issued to officers, and various learning processes will be strengthened. (AI summary)
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[Page 2] As part of our organisational development under the post-Right Care Right Person operating model, GMP’s mental health portfolio underwent a change of strategic ownership in March 2026. This transition has initiated a comprehensive review and refresh of the entire portfolio to ensure that our approach to policing mental health-related demand is consistent, professional and aligned to modern policing standards. This work is intended to strengthen the organisation’s capability to manage increasingly complex and high-risk situations involving mental ill-health. In recognition of the need for improved and better-structured mental health training, an initial review of existing provision commenced in October 2025. Building upon that early assessment, a formal commissioning request was initiated in March 2026 with our internal training department to undertake a full and detailed evaluation of current training products, delivery methods and organisational requirements. Crucially, this programme of work will be informed by the professional experience of frontline officers who frequently encounter mental health-related incidents. GMP will also be engaging with key partners across the mental health, health and local authority sectors to ensure that future training reflects shared learning, best practice, and the complex, multi-agency nature of supporting individuals in crisis. This includes obtaining feedback on operational challenges, gaps in knowledge, and emerging themes in mental health need across Greater Manchester. The overarching aim of this refreshed training approach is to ensure that all GMP officers receive appropriate, relevant and contemporary input that enhances their understanding of mental health vulnerabilities, improves their confidence in managing crisis situations, and ultimately strengthens the safety and safeguarding of the public. This includes exploring opportunities to introduce a dedicated mental health first-aid refresher product delivered on a cyclical basis, complementing existing first-aid requirements and ensuring officers remain informed in an area where societal needs and clinical understanding continue to evolve. First aid training in policing is predominantly skills-based and focused on managing physical injury or medical emergencies, such as haemorrhage control, resuscitation and immediate life-saving intervention. These competencies are maintained through regular refreshers to ensure operational competence is maintained. Mental health first aid differs significantly in both purpose and scope and is not necessarily focused on time-limited technical intervention. It focuses on the early identification and handling of mental health crises and informed decision-making in complex, often evolving situations. This includes understanding risk factors, legal thresholds, statutory powers, and the proportionate use of police authority under mental health and capacity legislation. In addition to this ongoing review of mental health first aid provision, it is important to note that GMP officers are not mental health professionals but lay persons operating within a policing context. As part of their existing training and operational guidance, officers are explicitly directed to seek specialist mental health advice through the Mental Health Urgent Triage (MHUT) service when incidents involve elements of mental ill health. MHUT provides officers with access to qualified mental health professionals who are able to offer expert advice, supported by access to relevant patient records and the wider health system, thereby informing proportionate and lawful decision making. Officers have been reminded of the availability and purpose of MHUT through multiple internal communication channels, including targeted internal messaging sent directly to officers’ mobile devices, organisational emails, posters, and briefings delivered through intranet and team-based forums. These measures ensure that, notwithstanding the current review of mental health first aid training, officers remain aware of the established processes for obtaining timely and appropriate professional mental health advice when managing incidents involving individuals in crisis. I would like to assure His Majesty’s Coroner that GMP is committed to this work and recognises the direct link between mental health training and the ability of officers to respond safely and proportionately to individuals experiencing distress.
[Page 3] The full review and redevelopment of GMP’s mental health training provision is a significant piece of work that will require careful sequencing, stakeholder engagement and structured quality assurance. It is anticipated that this programme of work will take approximately nine months to complete, allowing sufficient time for co-design with partners, pilot delivery, and evaluation to ensure the resulting training meets the needs of both officers and the public. During this period, GMP will continue to deliver its existing mental health-related training products to ensure officers retain a baseline level of knowledge and capability. In addition, refresher materials and updated guidance will be issued to frontline officers through established internal communication channels as required, particularly where emerging themes, operational learning or partnership insight identify areas where immediate reinforcement or clarification would enhance understanding. Consideration will also be given to opportunities to strengthen service delivery and officer awareness through established organisational learning processes, including learning panels, debrief forums, and multi-agency partnership groups. These mechanisms will ensure that any immediate learning relevant to officers’ interactions with individuals in mental health crisis is captured, disseminated and acted upon as necessary, while the longer-term training review continues I trust this response addresses the concerns raised.