Action Taken
Rush Court care home has reviewed its policies and procedures when dealing with a resident who has experienced an unwitnessed fall. Neurological observations will commence using the Glasgow Coma Scale and be incorporated into resident care plans; only a registered nurse or person in charge can handover clinical information to paramedics. (AI summary)
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Dear Mr Graham; write in response t0 your report dated 28h February 2014, regarding the circumstances surrounding the death of Dr Peter Nott; a resident at Rush Court care home, The report highlights some concerns that were discussed at the inquest and the organisation's duty to respond with an improvement plan within the timescale set. For clarity | will deal with each raised in turn: Concern One: recommend that Rush Court Nursing Home review their procedures for attending on a patient after a fall (whether conscious or not) in order to identify the appropriate level of examination and nursing attention required. The organisation has reviewed its polices and procedures when dealing with a resident who has experienced an unwitnessed fall_ This procedure will be cascaded to all clinical staff with instructions that should a resident fall and it is unwitnessed then nursing staff or the person in charge of a residential home, should commence neurological observations These will be recorded using the Glasgow Coma Scale and incorporated into a resident's care plan This procedure will be reinforced during staff meetings and any individual training needs will be monitored through the supervision, learning and development programme: Basic competencies for head injury care will be reviewed with all clinical staff and the person in charge of our residential home_ The timescale for this action to be completed is Ist April 2014. Concern Two: Rush Court Nursing Home review the information provide to paramedics attending and the procedures in place to ensure the accuracy of the information can be passed to paramedical staff attending the home_ Procedures have been reviewed with reference to information given to paramedics attending the home: The procedure states that only a Registered Nurse or person in charge of the home must hand over clinical information to the paramedic team. This is to be clear and concise, detailing observations and clinical judgement where appropriate. This will then be recorded clearly in the resident's care plan for future ELIZABETH FINN HOMES LIMITED Hythe House, 200 Shepherds Bush Road, London W6 ZNL Tel: 020 8834 9200 Fax: 020 8834 9299 Top 700 Registered in England and Wales Number: 5225008 enquiries@efhlcouk wwwefhl co uk Organisalion point they
reference. This information will be given to staff during staff meetings and all staff will sign as per policy to confirm they have agreed to and understood the procedure The timescale for this action to be completed is 1st April 2014. Elizabeth Finn Homes strives to offer quality clinical care to all of our residents and to review policies and procedures on an annual basis to ensure best practice is maintained. We have welcomed your advice upon how to further improve our policies and procedures and hope that this action will help to improve our practice.