Action Taken
The Trust has trained qualified staff at Sedgefield Community Hospital in managing deteriorating patients and hypoglycemia. They have introduced an operational procedure for community hospital staff to seek urgent advice from acute hospital staff while waiting for an ambulance, including contact numbers for medical consultants and registrars. (AI summary)
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Dear Patricia Lillian Chapman am responding to content of your letter and specifically those issues raised within your report under Regulation 28 and 29 of the Coroners Investigations Regulations 2013. The Matters of Concern as you stated: The revised training and flowchart does not include any reference to staff in a community hospital being able to obtain emergency advice from an expert in the emergency department of one of the Trust's acute hospitals (or from an expert in another department of the said hospitals if appropriate) t0 assist in giving immediate medical cover whilst; for example, other steps are being taken or whilst an ambulance is on route after being summoned. It may be the case that in urgent situations immediate medical advice from an appropriate expert might be beneficial when trying to ensure a patient's safety and this is not included in the revised Trust policies. This is something that should be given consideration to. This letter is to confirm that all qualified staff at Sedgefield Community Hospital have received training in the deteriorating patient and management of a patient with hypoglycaemia. If a patient with diabetes is admitted to any community hospital the "Management of Hypoglycaemia" flowchart is inserted into the front of the nursing care record to act as a reference WWW cddft nhs.uk Chief Executive , Darlington Memorial Hospital, Hollyhurst Road, Darlington; County Durham DL3 6HX Tel: 01325 743565 Sir, the well guide.
We have also introduced an operational procedure for community hospital staff who may require urgent advice whilst waiting for an ambulance to arrive, as follows: OPERATIONAL PROCEDURE COMMUNITY HOSPITALS On occasion it may be necessary to seek urgent advice on the management of a patient within a community hospital whilst waiting for an emergency ambulance t0 arrive. Process to follow
1) Dial 999 always first action.
2) Ensure registered nurse stays with the patient_
3) Implement immediate actions as per trust policy:
4) Summon on site qualified medical practitioner_ If urgent advice is required whilst waiting for an ambulance and there is no qualified medical practitioner on site: Contact acute hospital switchboard Telephone No. 01325 380100 Between 8 OOam
8.OOpm each ask for Medical Consultant Physician of the Between 8 OOpm 8 OOam each ask for Medical Registrar on call Be concise regarding the immediate advice you require and what the issues are regarding patient management whilst waiting for an ambulance to arrive.