Source · Prevention of Future Deaths

David Lee

Ref: 2017-0432 Date: 28 Jun 2017 Coroner: Julie Robertson Area: Manchester (North) Responses identified: 0 / 1 View PDF

The inappropriate termination of an emergency call, due to uncirculated guidance and lack of training, led to a missed opportunity to escalate the need for medical assistance.

Date 28 Jun 2017
56-day deadline 23 Aug 2017 est.
Responses identified 0 of 1
Community health care and emergency services related deaths

Coroner's concerns

AI summary
The inappropriate termination of an emergency call, due to uncirculated guidance and lack of training, led to a missed opportunity to escalate the need for medical assistance.
View full coroner's concerns
That the call was inappropriately terminated and that this may continue in the future. That there was a missed opportunity to escalate the urgency of the requirement for medical assistance due to the call being terminated.

Since the call guidance has not been circulated to members of call handling staff regarding in what circumstances it is appropriate to terminate call and when a call handler should, as a matter of best practice, remain on the line with the patient. Such guidance was circulated twice prior to the deceased’s death but was not adhered to on this occasion. That there has been no training given to staff since the deceased’s death to address when it is appropriate to terminate calls with patients.

Report sections

Investigation and inquest
On the 11 May 2017 I commenced an investigation into the death of David Michael Lee. I concluded this inquest on 21 June 2017 and found that there was a missed opportunity to escalate the deceased’s call to 999 by NWAS. I also found that NWAS should not have terminated the deceased’s call because in between the call ending and the ambulance attending at the deceased’s home address the deceased became unconscious and died.
Circumstances of the death
The deceased was found unresponsive at his home address on 18 February 2017 and fact of death was confirmed by paramedics when they arrived. An ambulance was called by the deceased at 6 am but did not arrive at the deceased’s address until 7:23 am. The deceased’s call with 999 was terminated by NWAS approximately 30 minutes into the call to enable to call handler to attend to other calls. However, after the call ended the deceased became unconscious and life was extinct prior to the arrival of NWAS. In terminating the call there was a missed opportunity to escalate the response that the deceased req umired. The deceased died from the consequences of diphenhydramine toxicity and had taken a considerable quantity of this drug just prior to death. He made this known to NWAS during his 999 call and the NWAS call handler was aware that the deceased was alone and that he, therefore, would not be able to call back if he became unresponsive and if his condition worsened, which subsequently happened.

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Report details

Reference
2017-0432
Date of report
28 June 2017
Coroner
Julie Robertson
Coroner area
Manchester (North)

Responses identified

Responses identified 0 of 1
1 response not yet linked

Organisations named in PFD reports are normally expected to respond within 56 days. Deadline: 23 Aug 2017 (estimated).

Sent to

North West Ambulance Service

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