The University Health Board has reviewed the case and circumstances. They will ensure reception staff are aware if an appointment is with the Mental Health Team and direct accordingly and have reviewed the Disengagement Policy for Mental Health. (AI summary)
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Your refleich cyf: GIG Bwrdd lechyd Prifysgol Our reflein cyf: AWIKJFIINQ 0P CYMRU Cwm Taf Date/Dyddiad: gth November 2017 Tel ffon: 01443 744800 NHS University Health Board Faxlffacs: 01443 744889 WALES Emailebost: Deptadran: Patient Care & Safety general systems for an appointment he subsequently left the hospital and was not seen: Further attempts to meet were met with hostility. To reduce this potential for confusion in the future the Adult Mental Health Directorate management teams have written to colleagues who are responsible for staffing the main reception (and their managers). Within this letter it reminds staff that people arriving for appointments that are not on the main system should be asked if the appointment is with the Mental Heath Team and if s0 direct accordingly. Also to be alert to the fact that people may be confused on the matter and require more attention: (letter attached): A review of the Disengagement Policy for Mental Health has been conducted, and it concluded that all stages of the policy were followed and it was reasonable at this time to discharge Mr Sewell as he clearly had no intention to meaningfully engage with the service: As consideration for Mental Health Act detention had been considered, the team wrote to Mr Sewell at the time as telephone contact was clearly antagonising the situation, to further offer a service: On reflection the team felt that having had contact with the Crisis Service previously, any future difficulties experienced by Mr Sewell would have led him to contact these services either directly or through referral by his GP. Unfortunately his death 10 months later was not preceded with any such contact. The Adult Mental Health Directorate have therefore concluded that it acted proportionately to the need presented at the time and in keeping with the Community Mental Health Act Disengagement Policy (enclosed): The possible requirement for using MHA detention order was considered in Mr Sewell's assessment dated 4th August 2016. The Adult Mental Health Directorate also conclude that there was no further actions that we could have undertaken to engage with Mr Sewell, however, accept that procedures at the reception for engagement when discharged patients arrive unannounced or without an appointment require improvement: