AI-classified response stance
Action Taken
AI-generated response summary• The Trust stated it had made significant improvements to its Serious Incident (SI) process in the last 12 months, incorporating training.
• An Interim Director of Governance was leading on the SI process project, and a new Risk Manager commenced in February 2018.
• The Trust had asked the Risk Team to commence an SI investigation to review the care in this case and submit an action plan.
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Dear Mrs Connor write on behalf of the Chief Executive in response to your Regulation 28 Report to Prevent Future Deaths, following the inquest into the death of Mrs Elaine Bradbrook: The Inquest process is managed by Legal Services Manager and understand that she provided you with a statement in November 2U17 ouilning the problems that occurred in this particular case due to a communication issue between your office and the Trust: Due to this breakdown in communication, the usual procedures were not triggered in the Legal Services Department: The Legal Services Manager is a member of the Sl (serious incident) Group which meets weekly and any issues arising from inquest reports or early indications from the Coroner or other hospitals (as in this case), would have been picked up and addressed at that meeting: The Legal Services Manager and her team work closely with the Risk Team in linking up Sl investigations and inquests and am sorry this did not happen in this particular case It is usual practice for the Legal Services Manager to ensure that staff are adequately supported through the inquest process either meeting her or with the Trust's legal representatives if instructed, Indeed, this is a large part of the role of the Department: am sorry this did not happen in this particular case_ am confident that there are processes in place in the Legal Services Department to ensure requests are dealt with in a timely manner and staff are adequately supported, when notified. agree that there are clear learning points from this case and have asked the Risk Team to commence an Sl investigation to review the care and submit an action plan, as necessary will of course share this with you the family once complete. The Trust recognises that the Sl process at that time was poor: However we have, in the last 12 months_ made significant improvements to our Sl process and this incorporates training across the Trust on undertaking Sl investigations_ This process is being overseen by me and the Director of Nursing and we currently have in post an Interim Director of Governance who is leading on this project Our new Risk Manager also commenced in post in February 2018. Whilst this is very much a work in progress, hope you will be assured that the Trust is striving towards a much improved Sl process_ sincerely Auukkosbu Dr Neill Hepburn MBAJMD FRCP Medical Director (GMC 2855408) and Yours