Source · Prevention of Future Deaths

Joan Lunt

Ref: 2018-0164 Date: 29 May 2018 Coroner: Chris Morris Area: Manchester (South) Responses identified: 0 / 1 View PDF

Deficiencies in electronic record-keeping by agency staff, including unidentified entries, compromise record integrity and continuity of care, despite prior assurances of resolution.

Date 29 May 2018
56-day deadline 2 Sep 2018 est.
Responses identified 0 of 1
Care Home Health related deaths

Coroner's concerns

AI summary
Deficiencies in electronic record-keeping by agency staff, including unidentified entries, compromise record integrity and continuity of care, despite prior assurances of resolution.
View full coroner's concerns
_ In the course of evidence heard at the inquest; it emerged that there were significant deficiencies in the way in which agency care staff recorded information about residents on Hilltop Hall's electronic records system. The evidence before the court was that agency staff would either:
1. matters to be recorded in the notes to a substantive member of staff who would then make a entry reflecting what they had been told (i.e: in the name of the substantive staff member in question); or Make an entry directly on the system which simply records it has been made by 'Agency Staff' , rather than explaining the identity ad role of the person making the record_ This issue raises significant concerns about the integrity of Hilltop's electronic patient record, particularly as far as it relates to checks made on vulnerable residents by care staff: In addition to making it difficult or impossible in retrospect to identify which member of staff has undertaken what activity, the current system has the potential to lead to miscommunication between staff members (for example, in relation to which staff member on a shift has undertaken important checks on residents' wellbeing), and can be detrimental to continuity of care: A further matter of concern which emerged in evidence the Team Manager from Stockport Metropolitan Borough Council's Adult Safeguarding service is that this issue has apparently been raised previously by the local authority in the context of another safeguarding investigation. The Team Manager'$ evidence was that assurances had been received from managers at Hilltop Hall that this issue had been addressed, whereas Mrs Lunt's records suggest this is not; in fact, the case_

Report sections

Investigation and inquest
On gth November 2017, opened an Inquest into the death of Joan Lunt; who was aged 90 when her death was confirmed at Stepping Hill Hospital, Stockport on October 2017. The investigation concluded at the end of the Inquest which heard on May 2018. The conclusion of the Inquest was that Mrs Lunt died as a consequence of Natural Causes CIRCUMSTANCES OF THE DEATH Mrs Lunt had a complex medical history which included idiopathic pulmonary fibrosis. In April 2017, Mrs Lunt moved into Hilltop Hall Nursing Home in Stockport; By this time in her life, Mrs Lunt had been prescribed oxygen to be administered via nasal cannula for 16 hours every 24 hour period On 26'h October 2017, Mrs Lunt became unwell and a GP was called: Suspecting she was suffering from a chest infection, the GP prescribed antibiotics and gave advice as regards nutrition and hydration, and administration of additional oxygen. Overnight at around 01:00, Mrs Lunt was found to be seriously unwell: An ambulance was called, whose crew provided advanced life support ad transferred her to hospital once stabilised. There, it was confirmed that Mrs Lunt had sadly died. A post mortem examination ascertained that the medical cause of Mrs Lunt' s death was: la) Acute myocardial ischaemia; b) Coronary atherosclerosis and Hypertensive heart disease; Idiopathic pulmonary fibrosis with bronchopneumonia 27th 22nd

CQRONER'S CONCERNS During the course of the inquest the evidence revealed matters giving rise to concern. In my opinion there is a risk that future deaths will occur unless action is taken. In the circumstances it is my statutory duty to report to you: The MATTERS OF CONCERN are as follows_ In the course of evidence heard at the inquest; it emerged that there were significant deficiencies in the way in which agency care staff recorded information about residents on Hilltop Hall's electronic records system. The evidence before the court was that agency staff would either:
1. matters to be recorded in the notes to a substantive member of staff who would then make a entry reflecting what they had been told (i.e: in the name of the substantive staff member in question); or Make an entry directly on the system which simply records it has been made by 'Agency Staff' , rather than explaining the identity ad role of the person making the record_ This issue raises significant concerns about the integrity of Hilltop's electronic patient record, particularly as far as it relates to checks made on vulnerable residents by care staff: In addition to making it difficult or impossible in retrospect to identify which member of staff has undertaken what activity, the current system has the potential to lead to miscommunication between staff members (for example, in relation to which staff member on a shift has undertaken important checks on residents' wellbeing), and can be detrimental to continuity of care: A further matter of concern which emerged in evidence the Team Manager from Stockport Metropolitan Borough Council's Adult Safeguarding service is that this issue has apparently been raised previously by the local authority in the context of another safeguarding investigation. The Team Manager'$ evidence was that assurances had been received from managers at Hilltop Hall that this issue had been addressed, whereas Mrs Lunt's records suggest this is not; in fact, the case_ ACTION SHOULD BE TAKEN In my opinion action should be taken to prevent future deaths ad believe you have the power to take such action. YOUR RESPONSE You are under a duty to respond to this report within 56 days ofthe date of this report, namely by 24th July 2018.!, the coroner, may extend the period. response must contain details of action taken or proposed to be taken, setting out the timetable for action. Otherwise you must explain why no action is proposed. Relay from Your

COPIES and PUBLICATION have sent a coPy of my report to the Chief Coroner and to the following Interested Persons namely son of the deceased, who may find it useful or of interest_ am also under a to send the Chief Coroner a cOpy of your response The Chief Coroner may publish either or both in a complete or redacted or summary form. He may send a copy of this report to any person who he believes may find it useful or of interest: You may make representations to me, the coroner, at the time of your response, about the release or the publication of your response by the Chief Coroner: Chris Morris HM Area Coroner 29/05/2018 duty
Circumstances of the death
Mrs Lunt had a complex medical history which included idiopathic pulmonary fibrosis. In April 2017, Mrs Lunt moved into Hilltop Hall Nursing Home in Stockport; By this time in her life, Mrs Lunt had been prescribed oxygen to be administered via nasal cannula for 16 hours every 24 hour period On 26'h October 2017, Mrs Lunt became unwell and a GP was called: Suspecting she was suffering from a chest infection, the GP prescribed antibiotics and gave advice as regards nutrition and hydration, and administration of additional oxygen. Overnight at around 01:00, Mrs Lunt was found to be seriously unwell: An ambulance was called, whose crew provided advanced life support ad transferred her to hospital once stabilised. There, it was confirmed that Mrs Lunt had sadly died. A post mortem examination ascertained that the medical cause of Mrs Lunt' s death was: la) Acute myocardial ischaemia; b) Coronary atherosclerosis and Hypertensive heart disease; Idiopathic pulmonary fibrosis with bronchopneumonia 27th 22nd
Action should be taken
In my opinion action should be taken to prevent future deaths ad believe you have the power to take such action.

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Report details

Reference
2018-0164
Date of report
29 May 2018
Coroner
Chris Morris
Coroner area
Manchester (South)

Responses identified

Responses identified 0 of 1
1 response not yet linked

Organisations named in PFD reports are normally expected to respond within 56 days. Deadline: 2 Sep 2018 (estimated).

Sent to

Harbour Healthcare Limited

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