Vera Fortey

1) Mrs. Fortey suffered an unwitnessed fall in her room at The Willows Care Home, Worcester shortly after midnight on 25.9.24. The carers who came and assisted her felt that she had not injured herself, and did not seek any medical attention for her. In fact, no medical attention was sought until shortly before midday on 27.9.24, when she was recorded as not being able to support her own body weight. The disclosure provided by the care home for the inquest did not contain:
- any contemporaneous account of this fall written by either of the two carers who dealt with her at the time;
- any entry made in Mrs. Fortey’s Daily Notes of this fall. Furthermore, although there was a document which the then manager of the care home had written, which was said to summarize the accounts of the fall given to her by the carers concerned, this document made no reference to the date of the fall; I was forced to conclude that no contemporaneous account of the fall on 25.9.24 ever made its way on to Mrs. Fortey’s file.

2) The then care home manager was informed by telephone about the fall at the time, and later on the morning of 25.9.24 reviewed Mrs. Fortey’s care plans. At no time did she pick up on the fact that no account of the fall was contained on Mrs. Fortey’s file.

3) Before the fall in the early hours of 25.9.24 Mrs. Fortey was able to mobilise independently. After the fall, a number of entries were made in Mrs. Fortey’s Daily Notes, which referred to her:
- Being unable to support herself, having bad mobility and requiring a wheelchair ( 1626hrs 25.9.24 );
- Having very bad mobility and requiring a wheelchair ( 1848hrs 26.9.24 );
- Being very confused and agitated, with very bad mobility ( 0713hrs 27.9.24 ); Despite these obvious changes in her condition, no member of staff identified that these changes might have been due to the fall on 25.9.24. Therefore in the 2½ days after the fall, several opportunities were missed to have Mrs. Fortey medically examined, and for her fractured hip to have been identified and treated sooner. A significant reason for these opportunities being missed was the fact that the original fall was not documented in Mrs. Fortey’s file.

4) Although she had only been in post since 13 August 2024, the then care home manager told the inquest that a reason why she may not herself have picked up on the above failings was because at the time of these events, she was still not familiar with the care home’s records system, was unable to scroll through residents’ notes, and was instead just “muddling through”.

It therefore appears that insufficiently robust measures are in place at The Willows Care Home to ensure: (a) that staff understand the need to record significant incidents in residents’ records; (b) that a regular auditing procedure is in place to help ensure that residents’ records are being updated properly; and (c) that all staff at the care home ( including managers ) have received training so as to be as familiar with the computerized records system in use there as their role may require.