Recommendation 8

Requests for information under the Horizon Shortfall Scheme should only be made where it is deemed reasonable to increase the offer value to claimants, or in the rare instance where there may be reasonable concern about a claim’s basis of calculation. Where redress offers are calculated in-line with indicative bands or redress guidelines, we recommend that offers should be made at or above the top-end of such indicative limits. An independent case facilitator should be established with a role—on appeal by claimant representatives—in swiftly considering whether a request for information is reasonable for the above purposes. (Recommendation, Paragraph 33)