Select committee: Business, Innovation, Science and Trade Committee
Recommendation 7
1st Report - Post Office and Horizon scandal redress: Unfinished business
Published 1 Jan 2025
Addressed to Department for Business and Trade
Business, Innovation, Science and Trade Committee Post Office Horizon scandal: fast and fair redress All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Recommendation (the committee's words)
The Department should work with Post Office Ltd and claimants’ representatives to establish an independent case facilitator with a defined role in assessing whether it is reasonable to subject a claim’s basis of calculation to further scrutiny through requests for information. When requests for information are considered reasonable, it should take no longer than 20 working days to be sent to the claimant from the submission of a claim. (Recommendation, Paragraph 30)
From: Business, Innovation, Science and Trade Committee, 1st Report - Post Office and Horizon scandal redress: Unfinished business (HC 341), 1 January 2025
Government response
The government responded to the whole report on 25 March 2025 (deadline 1 March 2025).