Source · Select Committees · Business, Innovation, Science and Trade Committee
Recommendation 7
7
Establish an independent case facilitator and set 20-day limit for information requests.
Recommendation
The Department should work with Post Office Ltd and claimants’ representatives to establish an independent case facilitator with a defined role in assessing whether it is reasonable to subject a claim’s basis of calculation to further scrutiny through requests for information. When requests for information are considered reasonable, it should take no longer than 20 working days to be sent to the claimant from the submission of a claim. (Recommendation, Paragraph 30)
Government Response
A response document is linked to this report, dated 25 March 2025. Response attribution to this conclusion has not been verified. Read the response document ↗