Recommendation 6

Claimants under the Horizon Shortfall Scheme lack the same access to authoritative facilitation and case management direction available to claimants in other schemes. This can be remedied by introducing an empowered case facilitator similar to the role played by the Sir Gary Hickinbottom for Overturned Convictions. We recommend that the Department and Post Office Ltd establish such roles, agreeing their functions with claimants and their legal representatives. (Recommendation, Paragraph 27)