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Select committee: Business, Innovation, Science and Trade Committee

Recommendation 14

15th Report – Small business strategy Published 11 Feb 2026 Addressed to Department for Business and Trade

Business, Innovation, Science and Trade Committee Small business strategy All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗

Recommendation (the committee's words)
Reiterating the recommendation of the Public Accounts Committee, HMRC should ensure it understands how far its digital services can replace telephone services and what level of telephone service it needs to retain to meet the needs of small businesses. Given the importance of telephone services to SMEs, the Government should reconsider whether the 85% target is adequate and fund an uplift. (Recommendation, Paragraph 63)

From: Business, Innovation, Science and Trade Committee, 15th Report – Small business strategy (HC 1057), 11 February 2026

Government response

No government response linked yet: deadline 11 April 2026, 204 days ago.