Source · Select Committees · Business and Trade Committee
Recommendation 6
6
We are concerned that Ofcom’s regulatory approach has for years now failed to bring about...
Conclusion
We are concerned that Ofcom’s regulatory approach has for years now failed to bring about the required step change in Royal Mail’s performance. Three consecutive years of fines and a demand for an “urgent” improvement plan were not enough, as both short-term improvements and long-term USO reform became ensnared in an industrial dispute between Royal Mail and the CWU. It appears to have taken the Secretary of State’s direct 9 intervention to resolve this crisis. We are grateful to the Secretary of State for his action, but he is not the statutory regulator of the postal service. (Conclusion, Paragraph 19)