Recommendation 5

There are many reasons for Royal Mail’s persistent poor performance and today it is a private company, operating in a market that has changed beyond recognition in the 13 years since privatisation. Ofcom however is directly accountable to Parliament, and through Parliament to the public, for ensuring the nation’s postal service meets the standard expected. Today, we conclude Ofcom is failing as the statutory regulator of the postal service to deliver on the task it has been set by Parliament. (Conclusion, Paragraph 18)