Select committee: Financial Services Regulation Committee
Conclusion 12
2nd report - Home and travel insurance regulation: more for the FCA to do
Published 23 Oct 2026
Paragraph 63
Financial Services Regulation Committee Regulation of the consumer insurance market All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
Outsourcing and cash settlements are not inherently harmful to consumers, and indeed can come with benefits. However, it is clear that they carry a risk of poor practice, and the FCA itself acknowledges that these are areas of concern in claims handling.
From: Financial Services Regulation Committee, 2nd report - Home and travel insurance regulation: more for the FCA to do, paragraph 63, 23 October 2026
Government response
Government response awaited: deadline 23 December 2026.