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Select committee: Financial Services Regulation Committee

Conclusion 11

2nd report - Home and travel insurance regulation: more for the FCA to do Published 23 Oct 2026 Paragraph 56

Financial Services Regulation Committee Regulation of the consumer insurance market All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗

Conclusion (the committee's words)
Despite there being general agreement that consumer understanding is the root cause of most declined claims, and that insurance firms told us that they are working to improve this, we are concerned that rates of acceptance remain low and do not show marked improvement. We consider how the FCA should address this in later chapters.

From: Financial Services Regulation Committee, 2nd report - Home and travel insurance regulation: more for the FCA to do, paragraph 56, 23 October 2026

Government response

Government response awaited: deadline 23 December 2026.