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Select committee: Financial Services Regulation Committee

Conclusion 13

2nd report - Home and travel insurance regulation: more for the FCA to do Published 23 Oct 2026 Paragraph 64

Financial Services Regulation Committee Regulation of the consumer insurance market All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗

Conclusion (the committee's words)
The FCA needs to respond more robustly , and at greater speed, to address poor practices in claims handling and must outline how it will do so. It is not satisfactory that it identified these issues in 2025 but has not yet commenced further work with firms.

From: Financial Services Regulation Committee, 2nd report - Home and travel insurance regulation: more for the FCA to do, paragraph 64, 23 October 2026

Government response

Government response awaited: deadline 23 December 2026.