Source · Select Committees · Public Accounts Committee
Fifty-Third Report - Covid 19: supporting the vulnerable during lockdown
Public Accounts Committee
HC 938
Published 21 April 2021
Government response
Treasury minutes: Government response to the Committee of Public Accounts on the Fifty-third report from Session 2019-21 · published 2 Sep 2021
Recommendations & Conclusions
6
Recommendation
Not Addressed
Missing or inaccurate telephone numbers in NHS patient records undermined government’s efforts to contact 375,000...
Recommendation
Missing or inaccurate telephone numbers in NHS patient records undermined government’s efforts to contact 375,000 people. The contact centre relied on telephone numbers in NHS patient records when calling people to check their needs. Over 20% of the 1.8 million …
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Government Response Summary
The government's response was boilerplate text related to other reports and did not address the recommendation about improving patient contact details in NHS records.
HM Treasury
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23
Conclusion
Not Addressed
We asked MHCLG how many extra people took up the offer of support after being...
Conclusion
We asked MHCLG how many extra people took up the offer of support after being contacted by local authorities. MHCLG confirmed that it did not collect this information and explained that it is difficult to disentangle how many people registered …
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Government Response Summary
The government's response addressed a different recommendation regarding patient contact details and did not engage with the conclusion about MHCLG's lack of data on how many vulnerable people local authorities reached.
HM Treasury
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