Recommendation 23

We asked MHCLG how many extra people took up the offer of support after being contacted by local authorities. MHCLG confirmed that it did not collect this information and explained that it is difficult to disentangle how many people registered support needs via contact with local authorities from those who registered from central government contact. MHCLG has no knowledge of whether local authorities reached the 800,000 people that the contact centre could not.56 Missing or inaccurate telephone numbers