Recommendation 31

NHSE&I explained that it would give people “more than one channel and more than one chance” to come forward for a vaccine. It expected to have to go back to people who did not come forward after being contacted to understand why they had not responded and give them another opportunity to take-up the vaccine.84 It similarly planned to use different ways to try to make sure that those who were vaccinated returned for their second dose, including pre-empting any issues by booking both appointments at the same time and putting in place procedures to identify and contact anyone who didn’t come to their second appointment.85 We were alarmed by reports of an individual calling on a house, charging money and administering a fake vaccination and how NHSE&I would ensure that such instances were not repeated. NHSE&I recognised the need for “great vigilance” on this, but that it was ultimately a matter for the police and the Home Office.86 81 Qq 87–88 82 Qq 81–86 83 Qq 79–80 84 Q 89 85 Q 59 86 Qq 11, 89 COVID-19: Planning for a vaccine Part 1 21