Recommendation 11

The Department underlined its determination to right the wrongs it has inflicted on the Windrush generation. It stated that this is why getting the compensation scheme right is absolutely essential.37 The Department repeatedly committed to maximising applications to the scheme and ensuring that people get the maximum amount of compensation they are entitled to.38 It told us that the scheme complements its wider plans to change the culture of the Department and make it more open to people who are directly affected by its policies and operations.39 It stated that this transformation was a long-term project on which it had much further to go.40 We asked what practical impacts this cultural change may have on staff but in our view did not receive any clear answer.41 Planning assumptions