Recommendation 14

The Government Internal Audit Agency’s review of NS&I’s culture in December 2024, found that staff felt decision-making was slow and hierarchical, decision-making processes were not understood, and there was a lack of transparency within Programme processes.36 NS&I introduced a leadership development programme as a response to the review, and NS&I said that from this it had found that where issues were raised, “there was not always recognition that those leaders in the room were going to address those issues and drive it forward”. NS&I noted that moving to a multi-supplier model takes a shift in mindset and accountability, and that strategic workforce planning and management is a key part of how it continues to develop that capacity to get the change.37 31 Q 4 32 Q 45; C&AG’s Report, para 3.5 33 Qq 50-51, 60-61 34 Qq 47-48 35 Q 46 36 C&AG’s Report, para 3.5 37 Q 49; C&AG’s Report 11 2 Conditions for success Improving understanding and management of risk