Recommendation 10

When we asked it why no part of government had taken responsibility for the issue, DWP described pensions policy as a complex and wide-ranging area which touches on a number of departments. DWP is responsible for private sector pensions rather than public sector pensions, which it told us are the responsibility of HM Treasury and the Cabinet Office.17 We asked why DWP initially responded to complaints on behalf of government, before saying it was not responsible and directing members to other parts of government such as the then Department for Business, Innovation and Skills or the Parliamentary and Health Service Ombudsman (PHSO). DWP responded that its factsheet was aimed at answering questions as well as it could by setting out government’s position on different issues. However, DWP acknowledged that the factsheet had not been clear about who was responsible for what, and that it had to subsequently apologise for the fact that the factsheet added to the confusion.18