Source · Select Committees · Public Accounts Committee
Recommendation 11
11
Government has not independently reviewed AEAT complaints, and ombudsman services lack jurisdiction for investigation.
Conclusion
Government has not commissioned any independent review into the complaints raised by AEAT members, and all of the relevant ombudsman services have said they cannot investigate the information government provided in 1996.19 PHSO told us it is unable to investigate personnel and superannuation matters, and that this would require a legislative change to allow it to look into the issue properly.20 We asked DWP what the Minister of State for Pensions was referring to when he wrote in 2020 that the matter had been thoroughly investigated. DWP told us that the Minister was referring to the large amount of correspondence on the issue and two Westminster Hall debates, rather than any specific investigation or review.21
Government Response
A response document is linked to this report, dated 24 September 2023. Response attribution to this conclusion has not been verified. Read the response document ↗