Source · Select Committees · Public Accounts Committee
Recommendation 9
9
AEAT pension scheme members received unsatisfactory and inconsistent responses to their long-standing complaints.
Conclusion
From 2012 onwards, scheme members raised a series of complaints with multiple government organisations and were dissatisfied with the responses they received. In July 2013, DWP produced a factsheet summarising the complaints government had received and a response to each on behalf of the government. In February 2014, it then sent scheme members a further letter explaining that it was not responsible for the case.16
Government Response
A response document is linked to this report, dated 24 September 2023. Response attribution to this conclusion has not been verified. Read the response document ↗