Home Office recall: Spring 2021

The Department expressed confidence that the scheme would be quicker and less demanding thanks to...

The Department expressed confidence that the scheme would be quicker and less demanding thanks to the changes it implemented in December 2020.18 We asked what the Department believed was an acceptable period to process claims and heard that it avoided setting such targets as it believes this would create unhelpful … Read more The Department expressed confidence that the scheme would be quicker and less demanding thanks to the changes it implemented in December 2020.18 We asked what the Department believed was an acceptable period to process claims and heard that it avoided setting such targets as it believes this would create unhelpful incentives for its caseworkers and would overlook the complexity of cases it dealt with.19 However, the Department confirmed its belief that six months of cases awaiting a decision was ‘about the right number’ for it to hold.20 The Department also reiterated its commitment to paying out 90% of claims submitted before the end of 2020 by August 2021.21 The Department told us it was ‘on track’ to meet this target but admitted that this would require a ‘significant uplift in output and productivity’.22 11 Q 29 12 Written answer from the Home Secretary, 29 April 2021 13 Q 35 14 Qq 25, 74 15 Qq 25, 29, 34, 74 16 Qq 29–30 17 Qq 26, 74 18 Q 74 19 Q 60 20 Q 60, C&AG’s Report, para 4.13 21 Q 58, C&AG’s Report, para 4.13 22 Q 58 Windrush Compensation Scheme 9 2 Flaws in design and implementation Complexity Show less