COVID-19: Test, track and trace (part 1)
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What the inquiry looked at
“Test and trace programmes are a core public health response in epidemics that can be used with other measures such as social distancing, barriers (such as masks) and handwashing to reduce infections. The basic principles of test and trace are identifying individuals, or groups of individuals, with an infectious disease, and tracing their contacts to limit further transmission. Through early identification, potentially infectious contacts can be encouraged or obliged to reduce interactions with other people, thereby reducing the spread of disease. The National Audit Office’s (NAO) first, interim report on test and trace finds that the government has rapidly scaled up COVID-19 testing and tracing from a low base, but is achieving too few test results delivered within 24 hours and too few contacts of infected people being reached and told to self-isolate. The Department of Health & Social Care (DHSC) rapidly increased testing capacity in England from April and launched the NHS Test and Trace Service (NHST&T) at the end of May to lead the overall test and trace programme. NHST&T’s budget for 2020-21 has grown over time and now stands at £22 billion. Of the £15 billion of funding confirmed before the November Spending Review, around £12.8 billion (85%) is assigned to testing and £1.3 billion to tracing. Much of the additional £7 billion budget allocated in the Spending Review will be needed for mass testing, which was formerly referred to as “Operation Moonshot”. Contracts worth £7 billion have been signed with 217 public and private organisations to provide supplies, services and infrastructure, including test laboratories and call handlers for tracing. NHST&T has plans to sign a further 154 contracts, worth £16.2 billion, by March 2021. In total, 70% of early contracts by value were directly awarded without competition under emergency measures that were in use across government. International comparisons show that outsourcing is a part of many testing systems but is unusual for tracing. A range of stakeholders have queried why the government did not involve local authorities more in its initial approach to tracing, given their previous experience in this area. The government did not document with a business case the basis for the delivery model it initially chose until September. A target to provide results within 24 hours of in-person testing in the community has not been met. Turnaround within 24 hours peaked in June at 93% but subsequently deteriorated to reach a low of 14% in mid-October before rising to 38% in early November. NHST&T did not plan for the sharp rise in testing demand in September when schools and universities reopened. Laboratories processing community swab tests were unable to keep pace with the volume of tests and experienced large backlogs, which meant NHST&T had to limit the number of tests available and commission extra help from other laboratories. Rationing of tests meant some people were told to visit test sites hundreds of miles away. It is important to get hold of people with COVID-19 or who might have been exposed to it quickly so they can self-isolate, but the service saw increases in the time taken to reach people between May and mid-October, before improvements in the last two weeks of October. At times, parts of the national tracing service have barely been used: in May, DHSC signed contracts for the provision of 3,000 health professionals and 18,000 call handlers. The call handler contracts were worth up to £720 million. By 17 June, the utilisation rate (the proportion of time that someone actively worked during their paid hours) was low for both health professional (4%) and call handler staff (1%), indicating that they had little work to do. This means substantial public resources have been spent on staff who provided minimal services in return. National and local government have tried to increase public engagement with tracing, but surveys suggest that the proportion of contacts fully complying with requests to self-isolate might range from 10% to 59%. NHST&T acknowledges that non-compliance poses a key risk to its success and has taken steps to increase levels of self-isolation, for example by making follow-up calls to people while they are self-isolating. For as long as compliance is low, the cost-effectiveness of NHST&T’s activities will inevitably be in doubt. The Committee will question senior officials and executives at DHSC and NHS Test & Trace. If you have evidence on the effectiveness and value for money of the UK’s test and trace programme to date, please submit it here by 6pm on Monday 11 January 2021.”
The committee's words, from the inquiry page on parliament.uk ↗.
What it found
A well-functioning test and trace programme is key to our success in the fight against the COVID-19 virus. Since May 2020, the NHS Test and Trace Service (NHST&T) has led the national programme for testing and tracing in England, aiming to help break chains of transmission and enable people to return to a normal way of life.
The scale of NHST&T’s activities is striking, particularly given its short life. Between May 2020 and January 2021, daily UK testing capacity for COVID-19 increased from around 100,000 to over 800,000 tests. NHST&T had also contacted over 2.5 million people testing positive for COVID-19 in England and advised more than 4.5 million of their associated contacts to self-isolate.
NHST&T, however, still has work to do to ensure it meets its critical targets and objectives in a timely and cost-efficient manner. We appreciate that NHST&T had to be set up and staffed at incredible speed, but in particular it now needs to wean itself off its persistent reliance on consultants and temporary staff. Up to November 2020, NHST&T had spent £5.7 billion, although it has been allocated far more (£37 billion over two years).
The Department of Health & Social Care justified the scale of investment, in part, on the basis that an effective test and trace system would help avoid a second national lockdown; but since its creation we have had two more lockdowns. There is still no clear evidence to judge NHST&T’s overall effectiveness. It is unclear whether its specific contribution to reducing infection levels, as opposed to the other measures introduced to tackle the pandemic has justified its costs.
A major focus for NHST&T in early 2021 was the mass roll-out of rapid testing in different community settings, but there have been particular setbacks for the roll-out to schools. Both the Department and NHST&T must learn lessons from this about their role in engaging stakeholders and setting out how rapid tests can be used. The Department must also remain one step ahead in setting the future strategy for the national test and trace service, including how to secure long-term benefits from the vast expenditure it will have incurred.
This is our first examination of NHST&T and its performance. We intend to follow up on progress on the test and trace programme later in the year.
What the government said
The government responded on 31 August 2021. The deadline was 10 May 2021.
The government agrees with each of the Committee's six recommendations on NHS Test and Trace, marking two as implemented and giving target dates of June 2021 and November 2021 for others.
- On published data, it agrees, and the department "will explore the quality of the data" on contact times "with a view to regular publication if acceptable" by June 2021, and is "developing plans to publish estimates periodically" of impact on infection levels.
- On surplus capacity, it agrees and lists the recommendation as implemented, stating the aim "is to run at 80% capacity" while being able to respond to surges.
- On rapid testing, it agrees (target date June 2021) and says it is "in the process of reviewing" its asymptomatic testing plan and intends to publish it, with updates on progress in each setting.
- On the future strategy, it agrees (target date November 2021). It says longer term plans "are being considered and will be finalised with the new Chair and Chief Executive before publication" of the UK Health Security Agency.
Read the government's response ↗ Read the report ↗ Report an error
How the inquiry ran
Each dot is a dated item listed on this page, from the inquiry's opening on 17 December 2020 to 10 September 2021. The dashed mark is the deadline Parliament records for the government's response.
- Oral evidence 18 Jan 2021
- Report 10 Mar 2021
- Government response 31 Aug 2021
- Correspondence 2 letters
What it recommended 9 recommendations · 14 conclusions
2NHST&T still struggles to consistently match supply and demand for its test and trace services,...
3Although it had to act quickly to scale up the service, NHST&T is still overly...
4The introduction of rapid-results testing was supposed to be a ‘gamechanger’ but confusion persists over...
5NHST&T claims to be a learning organisation, but since last May many important stakeholders have...
6As we hope for longer-term and sustained reductions in infection levels, the Department needs to...
1On the basis of a report by the Comptroller and Auditor General, we took evidence...
7NHST&T’s effectiveness also relies on people complying with its processes, from coming forward to take...
8In September 2020, SAGE concluded that “test and trace was having only a marginal impact...
9We found that NHST&T was still struggling to consistently match supply and demand for its...
10The Department and NHST&T emphasised to us the importance of maintaining excess capacity in the...
11For tracing, the Department accepted that, with hindsight, it did not need to scale up...
12NHST&T relies on contractors for many of its supplies, services and infrastructure.
13The response to a parliamentary question confirmed that, at the beginning of November 2020, there...
14We challenged the Department and NHST&T on the value for money and their scrutiny of...
15In December 2020, the Department announced that it would roll out mass Lateral Flow Device...
16A number of significant commentators, including the British Medical Association and British Medical Journal, have...
17We are aware that the Medicines and Healthcare products Regulatory Agency (MHRA), the government’s regulatory...
18NHST&T told us the biggest lesson it had learnt from the last year was that...
19The Department acknowledged that it took the decision to build up tracing capacity centrally at...
20While we welcome NHST&T’s increasing collaboration with local authorities, we see a need for it...
21On 18 August, government announced that a new body, the National Institute for Health Protection...
22The 2020 Spending Review allocated £15 billion to NHST&T for 2021–22, to be kept under...
23Both the Department and NHST&T signalled the opportunity to generate a long- term legacy from...
Evidence
Oral evidence sessions 1
- 18 Jan 2021COVID-19: Test, track and trace (part 1)4 witnesses, listed belowparliament.uk ↗
Who gave evidence 4 witnesses
- Baroness Dido HardingChair, NHS Test and Trace
- David WilliamsJournalist, Daily Mail
- Jonathon MarronDirector General, Public Health England
- Sir Chris WormaldPermanent Secretary, Department of Health and Social Care
Correspondence 2 letters
- 10 Sep 2021Correspondence from Sir Chris Wormald, Department of Health and Social Care and Dr Jenny Harries OBE, UK Health, Security Agency, re Public Accounts Committee, Forty-Seventh Report of Session 2019-21, COVID-19: Test, Track and Trace (Part 1), dated 22 July 2021
- 23 Feb 2021Correspondence from Baroness Harding, Executive Chair, NHS Test and Trace, DHSC & David Williams CB, Second Permanent Secretary, DHSC, re RUM model technical annex final and RUM model technical explainer, dated 11 February 2021