Collect data on supplier performance in advising indebted consumers for use in Ofgem's review.
The Department and Ofgem are not doing enough to ensure people falling into debt with their energy bills receive the advice and support they need from their energy supplier. At the same time as energy prices have risen significantly so has the extent to which people have fallen into debt …
Government response. The government rejects the recommendation, stating Ofgem is better suited to collect and evaluate data on supplier performance in supporting consumers in debt, and it is working with Ofgem on an alternative approach.
HM Treasury