Select Committee · Public Accounts Committee

The Asylum Transformation Programme

Status: Closed Opened: 24 May 2023 Closed: 14 Feb 2024 8 recommendations 15 conclusions 1 report

In 2021-22 the UK asylum system cost £2.1 billion and spending has increased rapidly in the last few years. The effectiveness of the asylum system depends on well-functioning case-working at the Home Office to support timely and accurate decisions. Making decisions quickly, fairly and accurately is important for the wellbeing of vulnerable service users, the …

Clear

Reports

1 report
Title HC No. Published Items Response
Seventy-Sixth Report - The Asylum Transformation Programme HC 1334 27 Oct 2023 23 Responded

Recommendations & Conclusions

14 items
2 Conclusion Seventy-Sixth Report - The Asylum Trans… Accepted

Detail administrative asylum decisions, quality assurance changes, and evaluation for streamlined process

The focus on streamlining decision-making may inadvertently lead to more flawed decisions, or the withdrawal of genuine asylum claims. The Home Office is now collecting more detailed information through a questionnaire for people from six countries where most claims result in asylum being granted, in the hope that it will …

Government response. The government agrees and confirms that the Home Office has already written to the Committee on 9 January 2024, providing the information requested regarding administrative decisions, quality assurance, and planned evaluations of the streamlined asylum process.
HM Treasury
4 Conclusion Seventy-Sixth Report - The Asylum Trans… Accepted

Set out how 'place-based approach' will meaningfully engage local authorities on asylum accommodation

The Home Office is failing to engage meaningfully with local authorities on decisions that affect their residents and already strained public services. We have previously reported that the Home Office has not adequately engaged with local stakeholders on asylum accommodation. This continues to be the case. The Home Office acknowledged …

Government response. The government agrees, stating it will run pilots between January and March 2024 in London, Wales, and South West England to test design principles for a revised place-based approach. It also committed to improving relationships through data sharing, individual discussions, …
HM Treasury
1 Conclusion Seventy-Sixth Report - The Asylum Trans… Accepted

Committee takes evidence on Home Office asylum and protection transformation programme

On the basis of a report by the Comptroller and Auditor General, we took evidence from the Home Office about its asylum and protection transformation programme.1

Government response. The government, misinterpreting the introductory conclusion as a recommendation, claims it has been implemented by clearing over 112,000 legacy asylum cases in 2023. This was achieved by deploying additional caseworkers, quadrupling decision-makers, and tripling productivity through streamlined processes.
HM Treasury
7 Recommendation Seventy-Sixth Report - The Asylum Trans… Accepted

High caseworker turnover continues to hinder asylum decision-making capacity and productivity

In the year to April 2023, 25% of caseworkers left their role.15 The Home Office told us the proportion of caseworkers leaving had reduced since the C&AG’s report (published in June 2023) and that some caseworkers leave the role for internal promotions, but it acknowledged that this level of turnover …

Government response. The government accepted the recommendation, confirming it met the target of increasing asylum caseworkers to 2,500 by September 2023 and is continuing rolling recruitment campaigns to maintain these staffing levels.
HM Treasury
8 Recommendation Seventy-Sixth Report - The Asylum Trans… Accepted

Home Office increased asylum decisions by resolving bottlenecks in claim processing system.

The Home Office told us that it has increased the number of decisions caseworkers make by focussing on “bottlenecks” in the system. It said that asylum claims requiring decisions had not been reaching caseworkers quickly enough and, when they did, the claims were not immediately ready to make decisions on. …

Government response. The government accepted the recommendation, stating it has implemented fundamental changes resulting in 112,000 asylum decisions and tripled productivity by streamlining processes, and will continue to build on these for the remaining backlog of cases.
HM Treasury
9 Recommendation Seventy-Sixth Report - The Asylum Trans… Accepted

Home Office employs streamlined asylum process for specific nationalities, using pre-interview questionnaires.

The Home Office also told us about its streamlined asylum process, which is used for people applying for asylum who are from Afghanistan, Eritrea, Libya, Syria, Yemen and Sudan.19 It said that this process includes people seeking asylum completing a questionnaire before their interview, meaning interviews can be shorter and …

Government response. The government accepted the recommendation, stating it has been implemented and that the Home Office provided a supporting letter to the Committee on 9 January 2024 addressing the related points.
HM Treasury
10 Recommendation Seventy-Sixth Report - The Asylum Trans… Accepted

Streamlined asylum questionnaires poorly designed, lack clear instructions, and are only available in English.

However the UNHCR, as well as the Public Law Project and Dr Jo Wilding from the Migration Law Clinic, have raised concerns about the streamlined asylum process questionnaire.23 Though the Home Office told us that it had worked with the UNHCR 10 Home Office, Immigration system statistics: Asylum and Resettlement …

Government response. The government accepted the recommendation, stating it has been implemented and that the Home Office provided a supporting letter to the Committee on 9 January 2024 addressing the identified weaknesses in the streamlined asylum process questionnaire.
HM Treasury
11 Recommendation Seventy-Sixth Report - The Asylum Trans… Accepted

Poor asylum questionnaire design potentially increases 'implicitly withdrawn' claims and administrative decisions.

When deciding on an asylum claim, the Home Office can make what it calls ‘administrative decisions’ if a person claiming asylum withdraws their claim or if the Home Office decides a claim is ‘implicitly withdrawn’. The Home Office may withdraw a claim if, for example, a person seeking asylum leaves …

Government response. The government agrees with the committee's recommendation regarding administrative decisions and states it has been implemented, with further details provided in a letter to the Committee dated 9 January 2024.
HM Treasury
12 Conclusion Seventy-Sixth Report - The Asylum Trans… Accepted

Home Office decision rate insufficient to clear legacy asylum backlog, new backlog emerging.

As a result of the changes it has made, the Home Office has increased the number of asylum decisions it makes from an average of 1,310 each week in April 2023, to 1,700 in the first week of July 2023.30 To meet its commitment to clear the legacy backlog by …

Government response. The government states it has met the legacy asylum backlog target by clearing over 112,000 cases in 2023, attributing this to increased caseworkers and tripled productivity. It will continue to build on existing processes for remaining 'flow' cases.
HM Treasury
16 Conclusion Seventy-Sixth Report - The Asylum Trans… Accepted

Home Office accommodation targets challenged by competition and wider housing crisis.

When we asked the Home Office why it was so far from achieving its accommodation targets, it told us that there is a “huge amount of pressure” for the type of accommodation it is trying to source.44 In written evidence, the Local Government Association (LGA) told us that providers sourcing …

Government response. The government disagrees with the committee's 'recommendation' (misunderstanding item type) and outlines its implemented plan to reform the asylum accommodation estate by optimising hotel use, increasing room sharing, expanding dispersed accommodation, and delivering alternative sites, with over 50 hotels planned …
HM Treasury
17 Conclusion Seventy-Sixth Report - The Asylum Trans… Accepted

Home Office pays for thousands of empty hotel rooms as buffer, facing accommodation challenges.

The Home Office also told us that it pays for around 5,000 empty hotel rooms as a ‘buffer’ in case it needs more space than exists at its initial holding facilities such as Manston, where many asylum seekers are first taken when they arrive in the UK.49 This buffer is …

Government response. The government disagrees with the committee's 'recommendation' (misunderstanding item type) and outlines its implemented plan to reform the asylum accommodation estate by optimising hotel use, increasing room sharing, expanding dispersed accommodation, and delivering alternative sites, with over 50 hotels planned …
HM Treasury
20 Conclusion Seventy-Sixth Report - The Asylum Trans… Accepted

Home Office historically failed to adequately engage local stakeholders on asylum accommodation issues.

In our 2020 report Asylum accommodation and support transformation programme, we found that the Home Office had not adequately engaged with local stakeholders on asylum accommodation.60 In response to that report, the Home Office told us that it had taken steps to improve its engagement work.61

Government response. The government agrees to improve engagement with local stakeholders, committing to running pilots of a Place-Based Approach (Jan-Mar 2024), refreshing Full Dispersal plans from 2024, and continuing data sharing and collaborative governance.
HM Treasury
21 Recommendation Seventy-Sixth Report - The Asylum Trans… Accepted

Home Office communications with local councils on asylum accommodation changes remain inconsistent.

The Home Office told us that it is working with the Local Government Association and individual councils and was “talking about all the big issues that arise, whether that is housing capacity, health, safeguarding and so on”.62 Specifically on room-sharing, the Home Office said it was “talking that through nationally …

Government response. The government accepted the recommendation, committing to pilots for a Place-Based Approach from January-March 2024, improving data sharing with local authorities, and refreshing Full Dispersal plans from 2024, targeting implementation by December 2025.
HM Treasury
23 Conclusion Seventy-Sixth Report - The Asylum Trans… Accepted

Home Office failed to provide sufficient details on processes for safe asylum room-sharing.

The Home Office said it would come back to us with further details on its processes for deciding who will share rooms but its letter of 18 August added little detail about how the Home Office would ensure people are kept safe, and it largely repeated what was said in …

Government response. The government states it disagrees with the committee's 'recommendation' (misunderstanding the item type) and details its extensive existing safeguarding strategy, including staff training, welfare support officers, and a Safeguarding Hub, to ensure the safety and welfare of asylum seekers.
HM Treasury

Oral evidence sessions

1 session
Date Witnesses
10 Jul 2023 Abi Tierney · HM Passport Office and UK Visas and Immigration, Simon Ridley · Home Office, Sir Matthew Rycroft KCMG CBE · Home Office View ↗

Correspondence

2 letters
DateDirectionTitle
15 Jan 2024 Correspondence from Sir Matthew Rycroft KCMG CBE, Permanent Secretary, Home Off…
19 Sep 2023 Correspondence from Sir Matthew Rycroft KCMG CBE, Permanent Secretary, Home Off…