Source · Select Committees · Public Accounts Committee
Recommendation 7
7
High caseworker turnover continues to hinder asylum decision-making capacity and productivity
Recommendation
In the year to April 2023, 25% of caseworkers left their role.15 The Home Office told us the proportion of caseworkers leaving had reduced since the C&AG’s report (published in June 2023) and that some caseworkers leave the role for internal promotions, but it acknowledged that this level of turnover is “nowhere near where it needs to be, which is at 7% or 8%”.16 The Home Office also said that it recruits caseworkers through a rolling campaign, so that it will be able to keep the number of caseworkers at 2,500.17
Government Response
A response document is linked to this report, dated 14 February 2024. Response attribution to this conclusion has not been verified. Read the response document ↗