Select committee inquiry

Managing NHS backlogs & waiting times

Closed

Public Accounts Committee · Opened 31 October 2022 · Closed 1 June 2023

8 recommendations · 16 conclusions
Inquiry on parliament.uk ↗

What the inquiry looked at

“As the Committee reported in March, the NHS in England was already running at close to maximum capacity before COVID-19. Pandemic disruption caused a sharp increase in waiting times and backlogs. Addressing these backlogs is a multi-faceted challenge for the NHS. In this follow up inquiry, the Committee will question senior officials at the Department for Health & Social Care and NHS England on the start they have made on tackling the elective care and cancer backlogs, focusing on: the design of national recovery plans; implementation of the recovery plans, including the use of independent sector providers; and early progress made in recovering services. If you have evidence on these issues including the findings of the NAO report underlying this inquiry and call for evidence , please submit here by Sunday 20 November at 18:00.”

The committee's words, from the inquiry page on parliament.uk ↗.

What it found

In the committee's words, from the summary of Thirty-Eighth Report - Managing NHS backlogs and waiting times in England ↗

NHS England’s (NHSE’s) three-year recovery programme for elective and cancer care is very ambitious, relies on innovative but relatively untested approaches, and is already falling short of expectations in its first year. Waiting times for cancer treatment are especially worrying. In the first five months of the recovery period the proportion of people receiving timely cancer treatment has decreased. Only 62% of cancer patients were treated within 62 days of their urgent referral by a GP, when performance should be 85%. It is now clear that the target to reduce the number of people waiting for more than 62 days following an urgent GP referral to the pre-pandemic level will not be met by March 2023. It is also clear that, for elective care, the planned route to increasing activity to 129% of pre-pandemic levels by 2024–25 is unachievable. Being off track means more patients suffering the unacceptable consequences of waiting too long.

Despite the first target for elective care being to eliminate two-year waits by July 2022, in August there were 2,600 patients who had been waiting more than two years. We have serious doubts that the endpoints of the NHS recovery plan—the target to reach 129% of 2019–20 activity and the elimination of 52-week elective waits in March 2025 —will be met on time. Assumptions NHSE made about the first year of recovery were overoptimistic, including that there would be low levels of COVID-19 and minimal winter pressures.

The 13 individual programmes NHSE is running to recover elective and cancer waiting times aim for sensible and necessary improvements. But the overall strategy lacks detail on how and when these programmes will combine to create additional capacity and at what cost. There appears to have been a dearth of advance planning to ensure the NHS has the staffing and other resources it needs to deliver additional diagnostic and treatment capacity, much of which was already needed before the COVID-19 pandemic.

NHSE’s approach too often is to react to these problems as and when they arise, as opposed to making realistic assessments and strategic plans. This is not making the best use of the NHS’s hardworking and committed frontline staff. NHSE must act now to improve its management of the recovery programme.

Finally, it is also clear that the success of the recovery programme is reliant on realistic long-term planning in other areas of health and care. There are two areas which most obviously require effective planning to enable elective recovery. The first is at the interfaces between health and care, to increase the capacity of adult social care so that the flow through hospitals improves. The second is the long overdue strategic approach to creating a productive healthcare workforce of the right size, including clarity about how long it will take to reach these levels through sufficient domestic training.

What the government said

The government responded on 30 May 2023. The deadline was 1 May 2023.

Summary written by Accountability Index from the government's response.

The government agrees with most of the Committee's recommendations on NHS backlogs and waiting times, but disagrees with the recommendation to reassess recovery targets following the workforce plan and discharge improvements.

  • On planning assumptions, the government agrees and says trajectories and planning assumptions are "formally reviewed and revised annually through the operational planning process".
  • On funding and the effectiveness of initiatives, the government agrees, and says NHS England "will write to the Committee before summer recess" on how elective recovery funding will be spent and on the impact of community diagnostic centres, surgical hubs, the independent sector and advice and guidance.
  • It disagrees with reassessing recovery targets after the workforce plan and discharge improvements. It says all aspects of NHS performance are "kept under continued review" and conclusions will be reflected "as necessary" in planning guidance and/or the mandate.
  • It agrees to publish workforce projections and says the NHS long term workforce plan "is due to be published shortly including further details on independent verification", with a target date of Spring 2023.

How the inquiry ran

Each dot is a dated item listed on this page, from the inquiry's opening on 31 October 2022 to its close on 1 June 2023. The dashed mark is the deadline Parliament records for the government's response.

  1. Oral evidence 28 Nov 2022
  2. Report 1 Mar 2023
  3. Government response 30 May 2023
  4. Correspondence 2 letters

What it recommended 8 recommendations · 16 conclusions

2NHS England was over-optimistic about the circumstances in which the NHS would be trying to...
Recommended (the committee's words)
NHS England was over-optimistic about the circumstances in which the NHS would be trying to recover elective and cancer care. In our first report on NHS backlogs and waiting times in March 2022, we reported our concern that “officials are too optimistic about the resilience of NHS services in the short- and medium- term, particularly as NHS staff have been working under continuously high pressure during the pandemic”. The recovery plan, however, continued this over- optimism by including assumptions about low levels of COVID-19 and minimal winter pressures, and that activity levels would recover to pre-pandemic levels early in 2022–23. Between April and August 2022, elective activity was at just 95% of pre-pandemic levels. The reality has been that the NHS continues to manage other major pressures, including ongoing effects of COVID-19, access to primary care, the performance of urgent and emergency care, workforce gaps, and problems with the supply of adult social care. NHSE told us that it would need to “reprofile” the trajectory of the recovery if it was to reach 129% during 2024–25. Macmillan Cancer Support and Healthwatch Suffolk submitted evidence to us with powerful examples of the uncertainty, anxiety and other problems experienced by long-waiting patients. Recommendation: NHS England and the Department of Health and Social Care should revisit their planning assumptions for the recovery and publicly report any updates to targets so that patients and NHS staff can see a clear and realistic trajectory to achieve the 62-day cancer backlog target, the 52-week wait target for elective care, and, ultimately, the 18-week legal standard for elective care.

Addressed to HM Treasury

3NHS funding has increased, but to deliver key priorities such as elective and cancer recovery...
Recommended (the committee's words)
NHS funding has increased, but to deliver key priorities such as elective and cancer recovery it will need to be spent in the most cost-effective way. The Department has allocated £14 billion to NHSE from 2022–23 to 2024–25 specifically to recover elective and cancer care. This comprises £8 billion of resource funding and £5.9 billion of capital funding. The Autumn Statement 2022 committed an additional £3.3 billion in 2023–24 and 2024–25 to the NHS budget as a whole. NHSE told us this would be sufficient for the NHS to deliver its key priorities. However, NHSE 6 Managing NHS backlogs and waiting times in England has opted not to produce a detailed costed version of its recovery plan to show how it expects all of the £14 billion to be spent. Without timely evaluation of its programmes, including surgical hubs and clinical diagnostic centres, there is a risk that the future allocation of resources will not be informed by reality on the ground. Overall, the NHS has a problem with reduced productivity. An internal review by NHS England estimated that the NHS was around 16% less productive in 2021 than in 2019 and said that the immediate effects of the pandemic were not the only cause. Recommendation: NHSE should transparently describe how the additional funds for elective recovery have been allocated. Alongside the Treasury Minute response, it should also write to us providing details of the programmes on which it expects the £14 billion to be spent, the independent evaluations it has put in place to monitor the effectiveness of additional spending, and how it expects additional spending to improve NHS productivity.

Addressed to HM Treasury

4NHS England’s elective recovery programme partly relies on initiatives which have potential but for which...
Recommended (the committee's words)
NHS England’s elective recovery programme partly relies on initiatives which have potential but for which there is so far limited evidence of effectiveness. NHSE has expanded some programmes because it believes them to be sufficiently promising, but there is currently a limited evidence base for their effectiveness, their impact on other parts of the health and social care system, and how they will work on a greatly expanded scale. NHSE told us it would ensure that capacity in surgical hubs, community diagnostic centres and the independent sector would be genuinely additional. However, it has more work to do to demonstrate how additional capacity will be sufficiently staffed without detracting from other NHS services. It is also concerning that NHSE could not provide the National Audit Office with its full evaluation of the 2021 elective accelerators programme, on which it spent £160 million. Recommendation: NHS England should know more about the conditions necessary for individual programmes to make the greatest contribution possible to recovery. Alongside its Treasury Minute response to this report, it should write to us more fully describing the real-world impact of community diagnostic centres, surgical hubs, increased use of the independent sector, and the advice and guidance programme. It should set out its understanding of the extent to which these initiatives have so far generated genuinely additional activity, rather than simply displacing activity elsewhere in the NHS.

Addressed to HM Treasury

5NHSE started 2022–23 with a strategy but spent most of the year dealing with tactical...
Concluded (the committee's words)
NHSE started 2022–23 with a strategy but spent most of the year dealing with tactical issues and its strategic and programme management of the recovery must improve. NHSE was allocated £14 billion of recovery funding in September 2021 (for the three years from April 2022) and published its recovery plan in February

Addressed to HM Treasury

6The NHS’s recovery cannot succeed without comprehensive, realistic and sustainable plans for the future of...
Recommended (the committee's words)
The NHS’s recovery cannot succeed without comprehensive, realistic and sustainable plans for the future of the workforce and the capacity of adult social care. The Royal Colleges of Radiologists, Surgeons, Nursing, Obstetricians and Gynaecologists, and Ophthalmologists all submitted evidence to us stressing the need for strategic workforce planning. In our March 2022 report on NHS backlogs, we stated that “the NHS will be less able to deal with backlogs if it does not address longstanding workforce issues”. Deferring action on this means not making the best use of the NHS’s existing hardworking and committed frontline staff. It is also clear that the success of the recovery programme is reliant on realistic long-term planning in other areas of health and care, including the capacity of adult social care where this is reducing flow through hospitals. The Department confirmed some of the steps it will take immediately, including to publish an independently verified forecast of the number of health professionals the NHS requires during 2023 and to allocate additional funds to improve hospital discharge into adult social care. These are not end-points, however, and results of this work must be incorporated into realistic planning assumptions for NHS elective and cancer recovery. Recommendations: • The Department of Health and Social Care should work with NHS England to reassess the achievability of elective and cancer recovery targets following the publication of its workforce plan in 2023, and planned improvements to the discharge of patients into adult social care. It should write to us as soon as possible describing the conclusions of this achievability assessment. • The Department should publish the underlying assumptions of its workforce projections alongside the forecasts in the workforce plan. This should include quantification of key assumptions, particularly on productivity, domestic training and overseas recruitment and, in full, the independent reviewer’s ass

Addressed to HM Treasury

1On the basis of a report by the Comptroller and Auditor General, we took evidence...
Concluded (the committee's words)
On the basis of a report by the Comptroller and Auditor General, we took evidence from the Department of Health (the Department) and NHS England (NHSE) about NHS backlogs and waiting times in England.1

Addressed to HM Treasury

7In July 2022, the Chief Executive of the NHS, wrote to all Chief Executives of...
Recommended (the committee's words)
In July 2022, the Chief Executive of the NHS, wrote to all Chief Executives of NHS trusts, NHS Foundation Trusts and Integrated Care Boards stating that the 62-day cancer backlog target should be a critical priority for the remainder of the year.13 This instruction has not led to the results NHSE hoped for. In our session NHSE had to acknowledge that it no longer expected to meet the target by March 2023.14 Over-optimism in recovery assumptions

Addressed to HM Treasury

8This Committee first looked at post-pandemic backlogs in December 2021, publishing our report in March...
Recommended (the committee's words)
This Committee first looked at post-pandemic backlogs in December 2021, publishing our report in March 2022. We noted that officials appeared to be planning on the basis of optimistic future scenarios and also that there was general over-optimism from officials on the short- and medium-term resilience of the NHS.15 The latest National Audit Office report states that the recovery plan contained over-optimistic assumptions about maintaining low levels of COVID-19 in 2022–23 and suffering minimal adverse effects from winter pressures.16 It notes that NHSE’s internal target for completed elective pathways in 2022–23 was 102% of the pre-pandemic level, but actually elective activity was at just 95% of pre-pandemic levels in the first five months of 2022–23.17 Put simply, this means that the elective recovery is already off track.

Addressed to HM Treasury

9We asked NHSE about its optimism at the time it agreed the recovery targets.
Recommended (the committee's words)
We asked NHSE about its optimism at the time it agreed the recovery targets. It told us that its assumption about low levels of COVID-19 had turned out to be “completely wrong”. It added that this had resulted in both a higher than anticipated demand for hospital beds for patients with COVID-19 and higher staff sickness absence.18 The National Audit Office report states that the NHS is also managing other major pressures, 7 C&AG’s Report, paras 16, 3.12, 3.13, Figure 11, Figure 12 8 C&AG’s Report, paras 16, 1.8, 3.12, 3.13. 9 Quarterly data available at: https://www.england.nhs.uk/statistics/wp-content/uploads/sites/2/2022/12/Cancer- Waiting-Times-National-Time-Series-Oct-2009-Oct-2022-with-Revisions.xlsx 10 C&AG’s Report, Figure 5. 11 Q 44 12 C&AG’s Report, para 16, 2.14 13 Available at: https://www.england.nhs.uk/wp-content/uploads/2022/07/B1881_Next-steps-in-the-recovery-of- elective-services_July-2022.pdf 14 Q 44 15 Committee of Public Accounts, NHS backlogs and waiting times in England, Forty-Fourth Report of Session 2021–22, HC 747, 16 March 2022 16 C&AG’s Report, para 3.2 17 C&AG’s Report, paras 14, 3.3 18 Q 11 10 Managing NHS backlogs and waiting times in England including other ongoing effects of the COVID-19 pandemic, access to primary care, the performance of urgent and emergency care, workforce gaps, and problems with the supply of adult social care.19

Addressed to HM Treasury

10We shared our concerns about the risks facing the NHS and its ability to deliver...
Concluded (the committee's words)
We shared our concerns about the risks facing the NHS and its ability to deliver the recovery targets and we pressed NHSE on how confident it was that it would meet the target to increase elective activity to 129% of 2019–20 levels by 2024–25.20 In some ways, this is the most important target because increasing activity is what will enable all the other targets to be met. We noted the importance of reaching higher levels of activity as soon as possible so as to begin reducing the backlog of people waiting for elective care. NHSE told us that it continued to aim for 129% in 2024–25 but that it recognised it would need to “re-profile” its trajectories for getting there.21

Addressed to HM Treasury

11Macmillan Cancer Support and Healthwatch Suffolk submitted evidence to us containing powerful examples of the...
Concluded (the committee's words)
Macmillan Cancer Support and Healthwatch Suffolk submitted evidence to us containing powerful examples of the uncertainty, anxiety and other problems long waits cause patients. Macmillan Cancer Support told us that the impact of cancer care backlogs was being felt by people at all stages of the cancer pathway and that people were worried about a reduced chance of surviving cancer because of the delays.22 On elective care, Healthwatch Suffolk told us of the wider, often long-term impacts that treatment delays can have, including people having to live with increased pain and experiencing detrimental effects on their mental health, social life, and wellbeing.23 19 C&AG’s Report, para 2 20 Q 13 21 Q 14 22 NHS0033 23 NHS0008 Managing NHS backlogs and waiting times in England 11 2 Ensuring effectiveness of recovery plans Additional spending

Addressed to HM Treasury

12The Department has allocated £14 billion to NHS England from 2022–23 to 2024–25 specifically to...
Concluded (the committee's words)
The Department has allocated £14 billion to NHS England from 2022–23 to 2024–25 specifically to recover elective and cancer care, comprising £8 billion of resource funding and £5.9 billion of capital funding, as described in the November 2021 Budget and Spending Review.24 The Autumn Statement in November 2022 then, separately, committed additional funding to the overall NHS budget due to financial pressures. NHSE’s planned resource limit for 2024–25 is now £166 billion: “£3.3 billion in each of the next 2 years to support the NHS in England in response to the significant financial pressures it faces, and [enable] rapid action to improve emergency, elective and primary care performance”.25

Addressed to HM Treasury

13We asked NHSE about whether, in its view, this would provide the NHS with sufficient...
Concluded (the committee's words)
We asked NHSE about whether, in its view, this would provide the NHS with sufficient funding, given its previous comments about the scale of the negative impact inflation had had on its budgets.26 The Chief Executive told us that it should be enough to deliver key priorities, including elective and cancer recovery. NHSE also listed the continuing risks to recovery, many of which could reduce the value of this latest spending settlement: these include, in particular, risks relating to industrial action, and any increases in the assumed level of inflation.27 The National Audit Office report notes that NHSE has so far opted not to produce a detailed costed version of its recovery plan to show how it expects all of the £14 billion to be spent.28

Addressed to HM Treasury

14NHSE has estimated that the NHS was around 16% less productive in 2021 than before...
Concluded (the committee's words)
NHSE has estimated that the NHS was around 16% less productive in 2021 than before the pandemic.29 NHSE’s internal analysis indicated that this drop in productivity was not solely due to immediate pandemic pressures, but also resulted from staff being less likely to work paid or unpaid overtime, and a reduced management focus by NHSE and NHS trusts on cost control and operational rigour.30 In responding to our questions about how it is practically addressing the productivity problem, NHSE said that the work had to begin at the level of individual providers. It told us that a provider should begin by working through available data to understand the specific issues it was facing, in order to come up with a plan to improve productivity. It indicated that it would be leading this kind of process throughout the country during the next annual planning round.31 New programmes and initiatives for recovery

Addressed to HM Treasury

15NHSE’s elective recovery programme includes plans for: • GPs to handle many elective cases previously...
Concluded (the committee's words)
NHSE’s elective recovery programme includes plans for: • GPs to handle many elective cases previously dealt with by hospital doctors. Instead of referring some patients for elective care, GPs manage them within the 24 C&AG’s Report, paras 7, 1.15; Autumn Budget and Spending Review 2021, para 2.11 25 Autumn Statement 2022, para 5.57, table 2.1 26 NHS England Board Paper, 6 October 2022 27 Q 105 28 C&AG’s Report, paras 7, 1.23 29 C&AG’s Report, paras 13, 3.21 30 C&AG’s Report, para 3.21 31 Q 96 12 Managing NHS backlogs and waiting times in England primary care system after receiving advice and guidance from hospital doctors. The recovery plan aims for 1.7 million elective referrals to be avoided in this way in 2022–23, rising to 2.0 million in 2023–24. • Surgical hubs and community diagnostic centres which contribute to elective recovery by improving efficiency and access to services. These two programmes may provide resilience by allowing elective care to continue on physically separate ‘cold sites’ when other parts of hospitals struggle with high rates of bed occupancy or other kinds of patient demand.32

Addressed to HM Treasury

16We asked how confident NHSE was about the component programmes in its plan, particularly those...
Concluded (the committee's words)
We asked how confident NHSE was about the component programmes in its plan, particularly those aimed at increasing elective and diagnostic capacity. It told us that it did not have strong evidence for some of its programmes at present, but said it was building evaluation into its programmes on surgical hubs and community diagnostic centres.33 It said “the basis of a formal evaluation is clearly in place”.34 We hope that NHSE will take this responsibility to evaluate seriously. These are promising programmes but they must prove themselves in practice. We were concerned that NHSE had been unable to find its evaluation of a previous programme, elective accelerators, which provided £160 million to 12 local systems in 2021. The systems were supposed to increase their elective activity but in practice activity still fell short of pre-pandemic levels.35

Addressed to HM Treasury

17Surgical hubs and community diagnostic centres have potential, but success will rely on them being...
Concluded (the committee's words)
Surgical hubs and community diagnostic centres have potential, but success will rely on them being adequately staffed. NHSE currently has limited evidence on hubs’ and CDC’s ability to continue operating when the wider NHS is under significant pressure.36 The Royal College of Surgeons also acknowledged the value of a thorough evaluation of surgical hubs, stating that “whilst the underpinning theory for surgical hubs is sound, and there are examples of good practice, we recognise the need for more empirical evidence to confirm the extent to which surgical hubs can increase productivity, and also to consider their wider impacts”.37

Addressed to HM Treasury

18We also asked NHSE whether its increased use of the independent healthcare sector might detract...
Concluded (the committee's words)
We also asked NHSE whether its increased use of the independent healthcare sector might detract from or reduce activity within the NHS itself. NHSE told us that this was a key consideration in decisions about when to use the independent sector. It confirmed that it was working to support NHS and independent sector providers to work as productively as possible together.38 32 C&AG’s Report, para 8, 1.24 33 Q 61 34 Q 62 35 C&AG’s Report, para 1.25 36 C&AG’s Report, paras 8, 2.22, 2.29 37 NHS0021 38 Qq 67, 69 Managing NHS backlogs and waiting times in England 13 3 Improving planning Improving strategic and programme management

Addressed to HM Treasury

19We asked NHSE about its programme management of the recovery and its strategic approach to...
Recommended (the committee's words)
We asked NHSE about its programme management of the recovery and its strategic approach to tackling variation in performance between NHS areas. The National Audit Office found that, whilst recovery funding was allocated in September 2021 and the recovery plan published in February 2022, NHSE had only filled seven out of 21 posts in its central programme management office by the end of May 2022. It also reported that NHSE still did not have the capability to report fully on performance, according to the measures it had itself identified, in August 2022.39

Addressed to HM Treasury

20NHSE told us that it monitored performance constantly, with fresh data available weekly, and that...
Concluded (the committee's words)
NHSE told us that it monitored performance constantly, with fresh data available weekly, and that it was continually developing the metrics it uses to track performance. It argued that this was a comprehensive and agile approach.40 We heard how NHSE uses data to place NHS providers into tiers, depending on how on or off track they are against targets. It then seeks to provide greater support to those organisations that are more off track, including sharing best practice from other areas.41

Addressed to HM Treasury

21In response to our question about improving areas that have seen long-term underperformance, sometimes dating...
Concluded (the committee's words)
In response to our question about improving areas that have seen long-term underperformance, sometimes dating back to before the pandemic, NHSE told us that it had sent teams into some areas to support and challenge them.42 The National Audit Office report showed that the proportion of waiting patients who are in scope of the target to eliminate 78-week waits by April 2023 ranges from 2% to 20%, depending on the part of the country. This means that the challenge of meeting the target is vastly harder for some parts of the NHS than others.43 Key dependencies including workforce planning

Addressed to HM Treasury

22This report is the Committee’s second on NHS backlogs, the first being published in March...
Concluded (the committee's words)
This report is the Committee’s second on NHS backlogs, the first being published in March 2022. We stated then that “the NHS will be less able to deal with backlogs if it does not address longstanding workforce issues”.44 For this inquiry we received evidence from five medical Royal Colleges. The submissions from the Royal Colleges of Nursing, Obstetricians and Gynaecologists, Ophthalmologists, Radiologists, and Surgeons all highlighted the ongoing absence of sufficient strategic workforce planning.45 The Autumn Statement 2022 confirmed that a workforce plan, with quantified workforce projections, would be produced by the Department in 2023: “the government is publishing a comprehensive NHS workforce plan, including independently verified workforce forecasts, next year. This will include measures to make the best use of training to get doctors, nurses and allied health professionals into the workforce, increase workforce productivity and retention.”46 This is a welcome and long overdue step. 39 C&AG’s Report, paras 9, 2.7 40 Q71 41 Q72 42 Q 73 43 C&AG’s Report, para 2.12, Figure 7 44 Committee of Public Accounts, NHS backlogs and waiting times in England, Forty-Fourth Report of Session 2021–22, HC 747, 16 March 2022 45 NHS0002, NHS0015, NHS0019, NHS0021, NHS0026 46 Autumn Statement 2022, para 5.59 14 Managing NHS backlogs and waiting times in England

Addressed to HM Treasury

23We asked the Department if it agreed that it was more sustainable to train more...
Concluded (the committee's words)
We asked the Department if it agreed that it was more sustainable to train more doctors, nurses and other health professionals domestically, rather than be over-reliant on international recruitment. It told us that this question would be part of the review that will lead to the workforce plan it will release in 2023.47

Addressed to HM Treasury

24We asked about other key enablers of a successful recovery of elective and cancer care.
Concluded (the committee's words)
We asked about other key enablers of a successful recovery of elective and cancer care. NHSE told us about the particular negative impact of delayed discharges into adult social care, which had reduced its effective inpatient capacity.48 The Department confirmed that the additional funding for adult social care announced in the Autumn Statement would be used to help improve “the flow through from hospital to care.”49 The Autumn Statement 2022 committed to “an additional £1 billion of central government funding in England in 2023–24, increasing to £1.7 billion in 2024–25, to get people out of hospital on time and into social care.”50 47 Qq 106, 108 48 Q77 49 Q111 50 Autumn Statement 2022, para 5.61 Managing NHS backlogs and waiting times in England 15

Addressed to HM Treasury

Evidence

Oral evidence sessions 1

Who gave evidence 5 witnesses

  • Amanda PritchardChief Executive Officer, NHS England
  • Matthew StyleDirector General for Secondary Care and Integration, Department of Health and Social Care
  • Professor Sir Steve PowisNational Medical Director and Chief Executive of NHS Improvement, NHS England
  • Sir Chris WormaldPermanent Secretary, Department of Health and Social Care
  • Sir James MackeyChief Executive, NHS England

Correspondence 2 letters