Recommendation 39

DWP should work with the PHSO in the next six months to improve the transparency of the processes it uses to learn from serious mistakes and failures, including Internal Process Reviews, the Independent Case Examiner, and the Serious Case Panel. Greater transparency would improve accountability and drive learning. This would help to ensure that claimants, their loved ones, and relevant stakeholders have a better understanding of the entire system, and drive learning within a systems-based approach to safeguarding. (Recommendation, Paragraph 161)