Recommendation 34

We agree with the PHSO that the MP filter should be removed, and that the PHSO should be granted the power of initiative so that it can investigate known and systemic issues, more effectively support public services and extend access to justice to those least likely to complain, without a specific complaint having to be raised. This would extend PHSO’s powers in line with many equivalent Ombudsmen, including those in Wales and Northern Ireland. (Recommendation, Paragraph 137)