Source · Select Committees · Work and Pensions Committee
Recommendation 11
11
DWP personalised work coach support plans lack clear strategy and evidence base.
Recommendation
We were encouraged to hear that DWP wants work coaches to have more time with claimants and to deliver more personalised support. Coaching that is tailored to the aspirations of the service user and that seeks to identify the unique barriers people face will be far more effective than the current support provided. However, work coaches are already stretched, with too few employed to deliver this service currently. DWP will need to develop a clear plan for how it prioritises work coach time to deliver this higher-quality service and its other planned reforms. While DWP has already made some decisions about how best to use work coach time, reducing work coach time with some claimants, we are concerned that these changes are occurring in an ad hoc manner, with limited evidence and no clear strategy. (Conclusion, Paragraph 65) 54
Government Response
A response document is linked to this report, dated 13 November 2025. Response attribution to this conclusion has not been verified. Read the response document ↗