Source · Select Committees · Work and Pensions Committee
Recommendation 12
12
Deferred
Manage work coach capacity better by modelling demand and developing prioritisation frameworks.
Recommendation
We recommend that DWP looks at how to better manage work coach capacity, including modelling how its planned Jobcentre reforms will change demand for work coach time and capacity. In response to this inquiry, it should set out: • a summary of this modelling; • its plans for meeting the demands of the new service with the available supply of work coaches; • a framework for deciding who it will prioritise for time with work coaches; • its understanding of how work coaches’ caseloads vary across different activities and between different Jobcentres; and • its plans for monitoring the changing demands on work coaches and managing future changes. (Recommendation, Paragraph 66)
Government response summary AI-generated
The government's response focused on its Jobcentre Performance Framework, which measures sustained earnings, and stated it does not intend to introduce measures of job quality due to data limitations, completely sidestepping the recommendation to detail plans for managing work coach capacity.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Deferred
HM Government · verbatim extract
Deferred
a summary of this modelling; its plans for meeting the demands of the new service with the available supply of work coaches; a framework for deciding who it will prioritise for time with work coaches;
Read the full response on Parliament ↗