Recommendation 10

Over the next year, DWP should undertake a detailed review of its work coach model. It should evaluate the difference work coach support makes to employment outcomes for different groups, identifying those who would most benefit from more support and those who do not require work coaching because, for example, they are likely to only temporarily be out of the workforce. As part of this, DWP should look at evidence-based options for empowering work coaches, including how to give them greater autonomy over how best to support individual claimants while maintaining a consistent service. It should also look at best practice among other providers of employment support, including voluntary and community sector organisations, which we have heard can provide a more tailored service. DWP should publish the results of this review. (Recommendation, Paragraph 64)