Recommendation 20

Some disability organisations have spoken positively about the Access to Work scheme: when it works, it can be a vital source of support for disabled people in work. We have consistently heard, however, several reoccurring criticisms of the scheme from disability organisations and disabled people alike. We have heard that awareness of the scheme amongst disabled people and employers is low; that the scheme is poorly promoted; and that the application process is difficult, time consuming, and bureaucratic. The Minister acknowledged these problems and said that he was determined to address them. In its Green Paper, the Department recognised that the Access to Work application process can be burdensome. It also invited views on what more it can do to improve disabled people’s employment opportunities through the scheme; it must use this as a basis for carrying out reform of Access to Work. To raise awareness of the scheme, which remains unacceptably low, the Department should launch a marketing campaign targeted at employers and at disabled people who are in, or applying for, work. The Department should also return to publishing statistics on Access to Work quarterly, in line with the publication of statistics on several other benefits that disabled people can claim, instead of annually. DWP should also redesign the application process to make it more streamlined and reduce the amount of information that applicants are expected to provide. It should ensure that disabled people are given the opportunity to co-design the new application process. The Department should also reduce the frequency of reviews, especially for people with long-term health conditions or stable employment, and ensure that people with an upcoming review are notified well in advance.

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