Recommendation 67

We understand that the devolution of benefits has left a ‘tricky’ landscape of Scottish social security. There should be an improvement of communications to claimants on what measures are available to them and a review of how Jobcentres work in Scotland (with a particular look into how they convey information on devolved benefits to claimants). We are keen to see a ‘no wrong door policy’ being adopted in Scotland (whereby if someone approaches one agency that agency can help sign-post and pass on the information to the correct organisation).