Source · Select Committees · Scottish Affairs Committee
Recommendation 67
67
We understand that the devolution of benefits has left a ‘tricky’ landscape of Scottish social...
Conclusion
We understand that the devolution of benefits has left a ‘tricky’ landscape of Scottish social security. There should be an improvement of communications to claimants on what measures are available to them and a review of how Jobcentres work in Scotland (with a particular look into how they convey information on devolved benefits to claimants). We are keen to see a ‘no wrong door policy’ being adopted in Scotland (whereby if someone approaches one agency that agency can help sign-post and pass on the information to the correct organisation).
Government Response
Not Addressed
HM Government
Not Addressed
DWP and the Social Security Scotland have recently established a regular Operational Reference Group to look at ways of continuously improving the benefits experience of DWP and Social Security Scotland’s shared customers. The Group will review service delivery issues arising from people looking to access DWP/ Social Security Scotland benefits and consider any improvements for future benefit delivery.