Select Committee · Scottish Affairs Committee

Access to cash in Scotland

Status: Closed Opened: 12 Jan 2022 Closed: 3 May 2023 5 recommendations 9 conclusions 1 report

The non-inquiry sessions will focus on access to cash and financial services in Scotland. The non-inquiry sessions are likely to: Understand the impact of bank branch closures on Scottish communities and workers Assess measures to ensure access to cash for consumers in Scotland Analyse the viability of alternatives to ATMs and bank branches, including the … Show more

Clear

Reports

1 report
Title HC No. Published Items Response
Second Report - Access to cash in Scotland HC 80 11 Jul 2022 14 Responded

Recommendations & Conclusions

8 items
1 Conclusion Second Report - Access to cash in Scotl… Acknowledged

We recognise that the Government does not want to intervene in the detail of commercial...

We recognise that the Government does not want to intervene in the detail of commercial decisions. However, we are concerned that a lack of data on cash usage in Scotland means Ministers have not had a clear picture of the implications of bank branch and ATM closures on communities in … Read more

Government response AI summary
The government referenced data from LINK indicating that the proportion of free-to-use ATMs has increased in Scotland and that cash use remains higher than the UK average.
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Scotland Office
2 Conclusion Second Report - Access to cash in Scotl… Acknowledged

We welcome recent initiatives announced by the Cash Action Group to ensure free access to...

We welcome recent initiatives announced by the Cash Action Group to ensure free access to cash in the absence of legislation. However, considering the scale of the population which remains reliant on cash, and likely will do so for the foreseeable future, this does not negate the vital need for … Read more

Government response AI summary
The government acknowledges the Cash Action Group's initiatives and states that the legislation allows HM Treasury to designate industry coordination bodies for FCA oversight.
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Scotland Office
3 Conclusion Second Report - Access to cash in Scotl… Acknowledged

We welcome the Government’s commitment to legislating to protect access to cash.

We welcome the Government’s commitment to legislating to protect access to cash. However, we are disappointed about the extended period of time it took the UK Government to announce the legislation, considering the urgency of the issue. We look forward to seeing how specific safeguards to protect access to cash … Read more

Government response AI summary
The government acknowledges the committee's welcome of the legislation to protect access to cash and states that the Financial Services and Markets Bill 2022 has been introduced to Parliament.
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Scotland Office
4 Conclusion Second Report - Access to cash in Scotl… Acknowledged

The reported increase in the number of retailers refusing to accept cash could significantly inhibit...

The reported increase in the number of retailers refusing to accept cash could significantly inhibit the ability of people who either rely on cash, or choose to use it as their preferred payment method, to participate in the economy and access goods and services. Read more

Government response AI summary
The government recognized the importance of transacting in cash, but maintained that it should remain the choice of individuals and organizations as to whether to accept cash or card.
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Scotland Office
10 Conclusion Second Report - Access to cash in Scotl… Acknowledged

Deposit-taking ATMs would provide a valuable service to consumers and SMEs in Scotland that have...

Deposit-taking ATMs would provide a valuable service to consumers and SMEs in Scotland that have lost their bank branches, while assisting in the sustainability of the ATM network and the long-term provision of cash in Scotland.

Government response AI summary
The government referenced industry efforts to improve coordinated efforts to meet cash access needs, including Cash Action Group commitments to provide shared bank hubs and deposit solutions, and noted FCA oversight.
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Scotland Office
11 Recommendation Second Report - Access to cash in Scotl… Acknowledged

Attempts to introduce deposit-taking ATMs for both consumers and SMEs have been constrained by a...

Attempts to introduce deposit-taking ATMs for both consumers and SMEs have been constrained by a considerable lack of progress from both the banking industry and the UK Government. Considering the strength of the evidence to support their introduction, we repeat our predecessor Committee’s recommendation that the UK Government set up … Read more

Government response AI summary
The government referenced industry efforts to improve coordinated efforts to meet cash access needs, including Cash Action Group commitments to provide shared bank hubs and deposit solutions, and noted FCA oversight.
Read full response →
Scotland Office
12 Conclusion Second Report - Access to cash in Scotl… Acknowledged

The Post Office play a substantial role in the provision of free access to cash...

The Post Office play a substantial role in the provision of free access to cash for communities across Scotland. We commend the positive action taken by both the banking industry and the Post Office to increase the availability of banking services in Post Offices in Scottish communities. Read more

Government response AI summary
The government expressed support for the Banking Framework agreement and the Post Office's role, highlighting funding provided to the Post Office and referencing a new agreement with the sector.
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Scotland Office
13 Conclusion Second Report - Access to cash in Scotl… Acknowledged

Despite the efforts taken by the banking industry and the Post Office, the current cash...

Despite the efforts taken by the banking industry and the Post Office, the current cash infrastructure is fragile, and the Banking Framework Agreement is ultimately short-term and voluntary. A decision by any of the major banks to withdraw from Access to cash in Scotland 29 the agreement would have far-reaching … Read more

Government response AI summary
The government expressed support for the Banking Framework agreement and the Post Office's role, but stated that it is not for the government to negotiate the details of commercial contracts and highlighted funding provided to the Post Office.
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Scotland Office

Oral evidence sessions

3 sessions
Date Witnesses
23 May 2022 John Glen · HM Treasury, Laura Mountford · HM Treasury View ↗
7 Feb 2022 Carol Anderson · TSB, Fergus Murphy · Virgin Money UK, Martin Kearsley · Post Office, Reza Attar-Zadeh · Santander UK, Ricky Diggins · Lloyds Banking Group View ↗
17 Jan 2022 Adrian Roberts · LINK, David Postings · UK Finance, Debbie Hutchings · Unite the Union, Richard Cooper · Cardtronics Division, Richard Piggin · Which? View ↗

Who gave evidence

12 witnesses
WitnessOrganisationSessions
Adrian Roberts · Chief Commercial Officer LINK 1
Carol Anderson · Branch Banking Director TSB 1
David Postings · Chief Executive UK Finance 1
Debbie Hutchings · Regional Officer Unite the Union 1
Fergus Murphy · Group Chief Customer Experience Officer Virgin Money UK 1
John Glen · Minister of State (Economic Secretary) HM Treasury 1
Laura Mountford · Deputy Director - Payments and Fintech HM Treasury 1
Martin Kearsley · Banking Director Post Office 1
Reza Attar-Zadeh · Head of Customer Interactions Santander UK 1
Richard Cooper · Executive Director, Marketing Cardtronics Division 1
Richard Piggin · Head of External Affairs Which? 1
Ricky Diggins · Community Bank Business Delivery Director Lloyds Banking Group 1

Correspondence

7 letters
DateDirectionTitle
20 Jun 2022 To cttee Letter from John Glen, Economic Secretary, HM Treasury, on the follow-up to acc…
20 Jun 2022 To cttee Letter from Duncan Cockburn, CEO, OneBanks, on the follow-up to access to cash
14 Jun 2022 Policy briefing from Age Scotland on Access to cash in Scotland, dated May 2022
7 Mar 2022 To cttee Letter from Andrew McIntyre, Senior Communications Manager, Scotland, TSB, fol…
31 Jan 2022 To cttee Letter from Duncan Cockburn, CEO, OneBanks, on access to cash and the OneBanks…
18 Jan 2022 To cttee Letter from Richard Cooper, Executive Director–Marketing, NCR, Cardtronics Divi…
25 Oct 2021 To cttee Letter from Debbie Hutchings, Regional Officer, Unite the Union, on Virgin Mone…

Meetings & visits

2 items
DateTypeDetail
17 Oct 2022 Formal meeting (private meeting) · Room 15, Palace of Westminster
5 Jul 2022 Formal meeting (private meeting) · Room 5, Palace of Westminster