Source · Select Committees · Home Affairs Committee
Recommendation 14
14
Deferred
Paragraph: 50
Windrush Scheme recipients should have been offered compensation application support.
Conclusion
All those who received help from the Windrush Scheme to get their papers and documentation resolved should have been contacted and offered help with applying for the Windrush Compensation Scheme.
Government Response Summary
The government commits to rapidly expanding the Compensation Scheme team to increase casework capacity and speed up claim processing, but does not address the recommendation to proactively contact specific individuals who received help with documentation to offer compensation application support.
Paragraph Reference:
50
Government Response
Deferred
HM Government
Deferred
We are rapidly expanding the size of the Compensation Scheme team in order to increase casework capacity and ensure that claims can be processed as quickly as possible. The team has already increased in size to include 80 caseworkers, with a further 24 due to join the Compensation Scheme over the course of January. We are also in the process of undertaking an external recruitment exercise that will allow us to reach a total of 120 caseworkers. We have onboarded new staff quickly, maintaining the high level of training required to ensure they thoroughly understand the complexities of the Scheme and the importance of the work they are undertaking. We are happy to provide further updates on our progress as the casework team grows in size.