Recommendation 14

HM Government · verbatim extract Deferred

We have taken significant and ongoing steps to ensure that individuals who are issued with documentation under the Windrush Scheme are provided with the support they need to make a compensation claim. Our national communications campaign, launched in August 2020, is estimated to have reached over 12 million people, and encouraged people to contact the Windrush Help Team who provide individuals with support and information tailored to their circumstances. The Windrush Help Team has significant experience of providing advice and support to potential claimants. They assist customers who are unsure of their eligibility to apply under the Scheme. We are now in the process of writing to individuals who have been granted documentation under the Windrush Scheme, but who have not yet applied for compensation, in order to signpost them to the Compensation Scheme and encourage them to consider applying. The letter includes eligibility information and is accompanied by an information leaflet on the Compensation Scheme. The first batch of 2,500 letters have now been sent and the remaining letters will be sent in the next two months.