Source · Select Committees · Home Affairs Committee
Recommendation 15
15
Deferred
Paragraph: 50
Clarify proactive Windrush compensation outreach and re-contact affected individuals.
Conclusion
The Home Office should clarify how many of those 13,800 people were proactively contacted and offered support to apply for compensation as well. It should contact them again to ensure they have full information about the changes to the compensation scheme and the help available to apply.
Government response summary AI-generated
The government provides statistics on applications and offers made, and states it has changed its monthly transparency data publication to include more detail on offers and case age. However, it does not clarify how many of the 13,800 people were previously contacted or commit to contacting them again with updated information.
Summary of the government's response below — read the verbatim text to verify.
Paragraph Reference:
50
Government Response
Deferred
HM Government · verbatim extract
Deferred
We have taken significant and ongoing steps to ensure that individuals who are issued with documentation under the Windrush Scheme are provided with the support they need to make a compensation claim. Our national communications campaign, launched in August 2020, is estimated to have reached over 12 million people, and encouraged people to contact the Windrush Help Team who provide individuals with support and information tailored to their circumstances. The Windrush Help Team has significant experience of providing advice and support to potential claimants. They assist customers who are unsure of their eligibility to apply under the Scheme. We are now in the process of writing to individuals who have been granted documentation under the Windrush Scheme, but who have not yet applied for compensation, in order to signpost them to the Compensation Scheme and encourage them to consider applying. The letter includes eligibility information and is accompanied by an information leaflet on the Compensation Scheme. The first batch of 2,500 letters have now been sent and the remaining letters will be sent in the next two months.
Read the full response on Parliament ↗