Source · Select Committees · Home Affairs Committee
Recommendation 13
13
Acknowledged
Paragraph: 49
Proactive identification and support needed for Windrush compensation eligible individuals
Conclusion
As previously stated, whilst we recognise the challenges faced by the Home Office in both estimating the number of, and identifying, people who may be eligible for the Windrush Compensation Scheme, we agree with the NAO, the Public Accounts Committee and Wendy Williams that more could be done proactively to identify affected individuals and support them in accessing the assistance available through the Windrush schemes.
Government Response Summary
The government states it consistently reviews processes for improvement, works smarter, and is embedding a continuous improvement culture to deliver operational excellence, but provides no specific actions for proactively identifying affected individuals.
Paragraph Reference:
49
Government Response
Acknowledged
HM Government
Acknowledged
All processes are consistently reviewed and improvements made where they are needed. We continue to work smarter and more efficiently. A Continuous Improvement culture is being embedded and deployed within the operational process from the bottom up and the unit is committed to UKVI’s initiative to deliver Operational Excellence in all that we do.